For 20 years, Epicor has been a recognized leader dedicated to providing integrated enterprise resource planning (ERP), customer relationship management (CRM) and supply chain management (SCM) software solutions to midmarket companies around the world. With the acquisition of Scala, Epicor is a global leader in the midmarket serving over 20,000 customers in over 140 countries. Epicor leverages innovative technologies like Web services in developing end-to-end, industry-specific solutions for manufacturing, distribution, enterprise service automation, and hospitality that enable companies to immediately drive efficiency throughout business operations and build competitive advantage. With the scalability and flexibility to support long-term growth, Epicor's solutions are complemented by a full range of services, providing a single point of accountability to promote rapid return on investment and low total cost of ownership. Epicor's worldwide headquarters are located in Irvine, California with offices and affiliates around the world.
 

 

Core Products and Services

Epicor Clientele CRM.NET Epicor Clientele CRM.NET, the first CRM built from the ground up on the Microsoft .NET Framework, is an integrated solution for managing the complete customer lifecycle. Available in separate modules for support, sales and marketing, Clientele CRM.NET provides a single-source for everyone who interacts with customers, enabling a smooth transition from sales to support and resulting in more satisfied customers.
Epicor’s CRM solution can be implemented standalone or as a component of Epicor Enterprise, an an-to-an integrated solution, connecting customer facing processes with back office processes such as accounting, sourcing and procurement, and inventory management, driving efficiency and saving time and money. Epicor Clientele CRM.NET is the foundation for maintaining a lasting relationship with internal and external customers.
 
Epicor ITSM Epicor ITSM (Information Technology Services Management) is a complete help desk management system that enables IT issues to be addressed quickly and efficiently by providing essential tools for internal IT support. Epicor ITSM, which has earned ITIL (Information Technology Infrastructure Library) certification in the areas of Service Level Management, Incident Management, Problem Management, Change Management and Configuration, is built from the ground up using the Microsoft .NET Framework.
 
Epicor Self-Service Portal Epicor Self-Service Portal helps you meet the demands of today’s customer by allowing you to provide them with access to information and answers to their questions —at their convenience. It integrates tightly with Epicor Clientele Customer Support, part of Epicor’s Clientele CRM. NET suite.
 
Epicor eMarketing Epicor eMarketing, a powerful application for delivering effective e-mail marketing campaigns, is available standalone or integrated with the Epicor Clientele CRM.NET suite of solutions, delivering maximum efficiency to customer-facing operations.
 
Epicor Enterprise Epicor Enterprise is a comprehensive end-to-end suite of proven industry-specific solutions for the global midmarket. With integrated components for financials, customer relationship management (CRM), distribution and warehouse management, supplier relationship management (SRM) and business intelligence, Epicor Enterprise provides a single point of accountability, delivering tier one functionality at a midmarket total cost-of-ownership and enabling companies to drive efficiency throughout business operations and build a competitive advantage.
 
Vantage Vantage is a complete end-to-end manufacturing system that addresses the core business needs of make-to-order (MTO) and mixed-mode manufacturers with built-in workflows managing the entire order cycle: from marketing and sales through production and planning, sourcing and procurement, installation and service, through to financial recognition. Featuring an n-tier architecture built with Microsoft .NET and Web services technology, Vantage is architected to support growing market requirements for service-oriented architectures. The new architecture exposes all functionality as Web services, offering new levels of application reliability, scalability, system interoperability and flexibility, combined with a rich user experience and low total cost of ownership.

Contact Information: Address:     Phone: Fax: Web: E-mail: 195 Technology Drive Irvine ,  CA  92681 USA 949-585-4000 949-585-4091 www.epicor.com info@epicor.com