ClickSoftware is the leading provider of workforce and service optimization solutions that maximize workforce productivity and customer satisfaction while minimizing operations costs. ClickSoftware’s ServiceOptimization Suite provides an integrated, intelligent solution for automatic, efficient, and effective decisions over the entire service decision-making chain. It includes reliable customer demand and workload forecasting, strategic and tactical capacity planning, daily service scheduling, troubleshooting and repair support, wireless workforce management, and business analytics, connecting all organizational levels and functions. The company is headquartered in Burlington, MA and Israel, with offices in North America, Europe, and Asia Pacific.
 

 

Core Products and Services

ClickSchedule Optimized field resource scheduling and street level routing for maximizing workforce productivity and customer loyalty by balancing customer, resource, and organizational preferences including contractual commitments, priority, drive time, skills and resource availability. ClickSchedule has the largest number of proven, deployed, optimized scheduling solutions worldwide.
 
ClickForecast Field service workload forecasting for cutting excess idle time, and overtime in the field workforce. For business users, it hides sophisticated forecasting algorithms, providing users with familiar tables, graphs, and interactive wizards.
 
ClickPlan Workforce planning for optimal staffing and deployment based on forecasted workload. Service organizations can resolve workforce shortages and surpluses weeks and months in advance.
 
ClickAnalyze Service business analytics for performance measurement and strategic decision support, enabling drill-down analysis of key performance indicators including productivity, operational costs, and customer responsiveness.
 
ClickFix Intelligent diagnostics and problem resolution for reducing time onsite. Quick and accurate problem diagnosis in the call center and the field, leads to increased productivity.
 

Contact Information: Address:     Phone: Fax: Web: E-mail: 35 Corporate Drive Burlington,  Massachusetts  01803 USA (781) 272 5903 (781) 272 6409 www.clicksoftware.com info@clicksoftware.com