Company Profile

Jeeves Solutions, the enterprise software division of Ask Jeeves, Inc.

Jeeves Solutions is a leading provider of enterprise class question answering technology that delivers Connected Self-Service and essential customer intelligence. Through an intuitive interface that connects customers with the information, products and services they are looking for, Jeeves Solutions uses sophisticated Analytics to deliver critical, customer-driven information to corporations. This essential data enables companies worldwide to build profitable relationships with their customers, prospects and suppliers. By learning from every online customer interaction, Jeeves Solutions helps companies cost-effectively increase the quality and depth of customer interactions and leverage customer insight to guide product, sales and marketing strategies. Corporate customers including British Telecom, DaimlerChrysler, Dell, First Union (Wachovia), Nestle, Nike and the State of Washington use Jeeves Solutions. A division of Ask Jeeves, Inc. based in Emeryville, Jeeves Solutions may be contacted at www.jeevessolutions.com/contact or by calling 1-877-4-JEEVES.  
 
Contact Information:
Address:
 
 
 
Phone:
Fax:
Web:
E-mail:		 5858 Horton Street

Emeryville   CA 94608
USA
510-985-7400

www.jeevessolutions.com
jeevessolutionsmarketing@jeevessolutions.com
Company Facts:
Founded:
Ownership:
Revenue:
Employees:		 1996
Public
$50M - $100M
400
Product Platforms:
Systems:

Databases:
 Windows NT 2000 server platform Future product releases will support Solaris as well as Java connectivity

Once integrated with the Octopus technology, the JeevesOne product will facilitate secure integration with legacy applications, Web services, ERP, CRM, customer support, financial systems and external documents.
 
 
Core Products and Services

JeevesOne JeevesOne is a web-based, self-service application designed for enterprises that want to effectively understand and satisfy customer needs. By applying a combination of advanced natural language processing techniques and industry Knowledge Packs to understand intent of customer requests, answers are retrieved from an array of sources. Unmatched analytical tools round out the application by providing in-depth insight into the wants and needs of customers.
 
Jeeves Purchase Advisor The Jeeves Purchase Advisor assists in online shopping by making intelligent product recommendations informed by simple user preferences gathered through a natural dialog. The Jeeves Purchase Advisor leads users through a series of questions, helping them arrive at product or service decisions that best suit their individual needs.The Jeeves Purchase Advisor is designed to meet the needs of online retailers or other companies with online strategies that demand and manufacturers that require: • An intuitive, user friendly interface for searching complex product catalogs with multiple or technical product features (such as electronics) • A tool to help customers make informed purchase decisions, thereby increasing conversion rates and reduced returns • Deeper natural-language question answering functionality to achieve more targeted answers to complex issues
 

 

 

 

 

Representative Customers
DaimlerChrysler    Capturing customer intelligence, self-service, site navigation  
Compaq    Capturing customer intelligence, self-service, customer support, site navigation  
British Telecom    Customer self-service. Capturing customer intelligence, site navigation  
First Union (Wachovia)    Self-service, site navigation, capturing customer intelligence  
Nestle    Site navigation/self-service; promotion of products  
Roche    Sales support, customer intelligence, self-service, site navigation  

 

Major Partners
Vignette - Jeeves Solutions    The JeevesOne Connector for Vignette,an optional component of Jeeves Solutions ’automated question answering solution,expedites the delivery of critical,actionable customer information to content managers,ensuring the efficient creation of customer-driven content. The powerful combination of JeevesOne TM and Vignette ’s ® V/6 Content Management Server delivers an integrated solution for customer-directed content management.This approach optimizes the performance of content management solutions by analyzing customers ’questions and behavior in order to develop areas where content does not meet their needs This critical information is then aggregated and automatically delivered to content developers.The combined JeevesOne/Vignette approach enables greater efficiencies and cost savings in Web Site and content development in addition to improved customer satisfaction. JeevesOne Connector for Vignette delivers: INCREASED CONTENT MANAGEMENT EFFICIENCY FOR: •Reduced content development costs •Increased site efficiency by optimizing delivery of customer-driven content OPTIMIZED CONTENT AND WEB SITE EXPERIENCE T : •Identify and fill content holes based on your customers ’top questions •Align your content to terminology that your customers understand •Rapidly identify content problems A CLOSER RELATIONSHIP WITH YOUR CUSTOMERS BY: •Anticipating and fulfilling customer needs before your competitors •Gaining access to a 24 x 7 “focus group ”for content development needs  
Bowne and Co., Inc.    Jeeves Solutions and Bowne entered into an agreement in late 2000 to support Jeeves Solutions Global Solutions. The Bowne relationship helps Jeeves Solutions global and multinational customers maintain consistent Web site content, regardless of language or location.  
FaceTime Communications, Inc.    FaceTime's instant messaging solutions work with Jeeves Solutions natural langauge navigation systems to escalate customers to live, real-person assistance when they need it. By offering users live help at critical moments in the e-commerce and e-support cycles, the combined technologies help corporations improve look-to-book ratios, reduce support costs and increase customer loyalty  
Nuance Communications    Jeeves Solutions and Nuance (along with General Magic) partnered in November 2000 to co-develop and market voice solutions for Fortune 1000 companies. By combining the highest level of expertise in natural language processing and speech recognition, the alliance will improve the accuracy of voice-enabled systems and provide companies with the ability to voice-enable their Web investments as well as other business-critical information.  
Lionbridge Technologies, Inc.    Jeeves Solutions and Lionbridge entered into an agreement in November 2000 to support Jeeves Solutions Global Solutions. The Lionbridge relationship helps Jeeves Solutions global and multinational customers maintain consistent Web site content, regardless of language or location.  
    

 

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