AIM technology is a market leader in enterprise performance management applications for strategic business decisions. AIM technology provides the only out-of-the box performance management applications specifically created for contact centers for increased profitability, improved performance management and contact center effectiveness.

AIM’s performance management applications consolidate enterprise data and provide analysis of key performance indicators – around those critical to the management of the contact center and performance management of agents and up through to the enterprise. With AIM’s web-enabled applications, managers can quickly identify patterns and trends in their agents’ performance and use these insights to make timely decisions about how to meet organizational goals for profitability and enhance service quality and operational effectiveness.

AIM’s solutions support multi-site contact centers as well as the blending of contact channels, allowing businesses to optimize their resources and manage the customer experience, regardless of whether the customer chooses to communicate via phone, e-mail or Web chat.

Packaged with a set of ready-made reports and cockpit views, AIM’s applications give team leaders, managers and line of business managers the power to analyze agent and aggregate customer contact activity in the context of business objectives and within required service levels. Enterprises are better able to maximize effectiveness of their resources and to optimize business performance.
 

 

Core Products and Services

AIMCall AIMCall is an easy-to-use solution that empowers individuals up through executives with the ability to solve problems faster and automate the processes surrounding performance issues. With this three-pronged approach to performance management, users can see, use and act on the intelligence coming from the contact center and the enterprise to reduce costs, respond to problems faster and improve effectiveness.
 

 

 

 

 

Contact Information: Address:     Phone: Fax: Web: E-mail: 695 Oak Grove Ave. Menlo Park,  CA  94025 US 650-838-1180 650-838-1181 www.aimtechnology.com info@aimtechnology.com