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Hiring Entity:
Location: Marlboro, Massachusetts
Job Description: Required Experience: Good communication skills (strong writing, verbal, and listening skills) UNIX and NT system administration experience Good understanding of networking concepts/hardware (LAN/WAN/ATM/RAS) Programming experience (shell, C, C++, TCI, Perl) a plus Travel times approximately 5-15%. Self-motivator. Position Description: The Senior Support Engineer is responsible for ensuring all customer problems, questions, and concerns which have been escalated from the first line support group, are completed in a timely manner and with a high level of quality. Act as the liaison between Customer Support and Engineering. Responsibilities Include: Log customer inquires. Address Pre and Post Sales Technical Support issues. Interact with Engineering team as required. Provide status of key accounts. Write shell scripts as required to expedite problem resolution. Debug various product scripts and code. Identify product deficiencies, improvements and log accordingly. Provide input into future product direction. Create and present specific product module training classes to other support personnel. Assist in the Beta process of new product. Is there a path from this position to advancement within the company? Yes Will this person work alone or in a group? Both
Contact: Marie Fortuna
Contact Entity:
Contact Phone: (508) 486-4404
Contact Fax:
Contact Email: mfortuna@concord.com
Date Position Posted: November 9, 2000
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