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Hiring Entity: City of San Jose
Location: San Jose, CA - USA
Job Description: The City of San Jose is looking to fill a newly-created position of Customer Service/Call Center Manager. This position will be part of the City Manager's office and responsible for designing and implementing customer service improvements citywide in collaboration with other Senior Staff members. The Call Center Manager will be responsible for the overall management of a centralized 24/7 Call Center including oversight of day-to-day operations of the facility, strategic planning, employe recruitment & retention, process improvement interface with City Departments and budget development.
Contact: Cynthia Bojorquez, Assistant to the City Manager
Contact Entity: City of San Jose
Contact Phone: 408.277.5820
Contact Fax: 408.277.3131
Contact Email: cynthia.bojorquez@ci.sj.ca.us
Date Postion Posted: July 6, 2000
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