Featured Event
Call Center & CRM Solutions Dallas
Dallas, TX
January 22-25, 2001
The Call Center & CRM Solutions 2001 Conference and Exposition promises to remove the mystery and confusion that surrounds many of the changes and challenges facing today's call center manager. Among the topics that will be discussed in the conference program will be: - How to fully integrate your contact center with the web
- Motivate, Recruit & Retain Agents
- The ASP & Your business - what it means to you
- New CRM philosopies
- Agent training techniques
- eBusiness Applications
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