Featured Event
Certified Call Center Managers Class
Chicago, IL
October 2-4, 2002
This three-day class is designed to provide a general overview of STI Knowledge Best Practices, with a strong emphasis on managing a call center's most important resource: people. Participants will begin by learning the basic framework, definition, value, and objectives of a successful call center. Once this foundation is set :
- Class members will gain knowledge on recruiting strategies for call center professionals.
- Methods for developing and measuring training programs.
- The process for developing a quality program to measure call center performance.
- In this course you will also learn that in order to have a world-class call center, it essential for managers to know how to recruit and train professionals, manage a successful team and establish a quality program.
- Whether starting a new call center or rejuvenating an existing one, managers will gain a renewed vision for leading their team.
We would be delighted to extend a $100
discount if you register by September 13th.
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