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Optimizing Customer Support Boston, MA October 16-17, 2001 How to reengineer your support operation for maximum performance RealMarket is proud to feature this 2-day workshop, produced by Support Center University and presented by Dave Brown. Dave's work has been featured in a 7-article series on "Reengineering Customer Support" (Customer Support Management Magazine, 2000). The article series was nominated for a Jesse H. Neal Award (the most prestigious award in the publishing industry) for "Best How-to Article Series". Dave has been a conference chairperson and a featured speaker at numerous industry events. Dave has helped many organizations evolve from poor or mediocre performance to 'award winning' (several clients have received industry awards following their improvement projects). Dave's consulting services are in high demand. This is truly a rare opportunity to spend two full days learning the most effective techniques in the industry...directly from the master. This is a hands-on workshop - Not a conference. This program is designed to teach you how to improve your service operation. You won't get a lot of 'blue sky' ideas and general statements. You will get proven techniques, specific methodologies, and clear answers to your questions. We guarantee you will learn new concepts and how to apply them. 3 Locations to choose from:
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