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DCI Customer Relationship Management Conference & Exposition Jacob K. Javits Convention Center - New York, NY August 26-28, 2003 Investing in CRM can yield a number of tremendous benefits. Some organizations look for faster market penetration and others seek greater profitability through lower costs. However, the ultimate goal for all companies is to develop a solid relationship with their customers and understand what it takes to maintain that high level of customer satisfaction and loyalty while increasing ROI. Whether you are a novice in CRM strategy and implementation or an experienced practitioner looking to extend the scope of your CRM project, our in-depth, comprehensive program will enable you to acquire immediate information and resources on how to drive greater customer retention, increase productivity, enhance customer satisfaction and loyalty and generate growth. The New York program will feature a huge selection of sessions, case studies and keynote addresses covering every critical aspect of CRM. For more information, go to or call DCI at (978) 470-3880.
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