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Advanstar International Call Center Management (ICCM) 2001 Conference & Exposition McCormick Place - Chicago, IL Jul 30 - Aug 2, 2001 Since its inception in 1989, ICCM - the world's largest and most comprehensive event for call centers - has won the accolades of managers and executives from around the world for its strong focus on education and its trend-setting focus. This year's ICCM provides an unsurpassed opportunity for professionals in the call center, e-commerce and customer service arenas to get up to speed on new developments, learn the secrets of effective strategy and management, assess cutting-edge technology, and make invaluable industry contacts from around the world. Incoming Calls Management Institute has put together a fresh, hard-hitting main program that addresses today's most perplexing issues. A special legend prepared for reference materials differentiates the many seminars and sessions into five categories, including 1) essentials, 2) up-to-date (focused on fast-evolving issues such as technology updates), 3) strategic/high-level, 4) advanced management, and 5) round table/workshop. This year's conference will also feature the presentation of the 3rd Annual Users Choice Awards presented by CUSTOMER Support Management magazine and RealMarket.
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