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The Executive Summit for IT Service and Support Scottsdale, AZ January 29-31, 2001 The Executive Summit for IT Service & Support has been built on three key themes: Business Alignment, Leveraging Technology, and Managing Human Capital. In its second year, The Executive Summit for IT Service and Support will continue to present you with an opportunity to retreat and reflect upon the key issues challenging the executive of today. Focused presentations followed by facilitated discussions and led by seasoned practitioners, delve into session- specific topics for an in-depth, unparalleled understanding of the material presented. This combination of active and reflective learning creates the perfect environment for you to develop your new support strategies with other executives facing similar situations. We want you to emerge from this event armed with new ideas and newfound energy, and the enthusiasm to transform your IT service and support center in ways that you did not think possible before you attended this summit. The Executive Summit also offers you informal opportunities to network with senior executives from influential organizations - either out on the golf course, during impromptu meetings or while enjoying the dinner and reception. So, while the learning is intense, the atmosphere is one of relaxation and rejuvenation.
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