December 30, 2002

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Q: How do you minimize employee resistance to change?
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David Brown
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Required Reading #REF!

"CRM - Inside Out: the Hidden Customer"
by Michael Meltzer - Active Management Techniques (AMT)

 
 

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2nd Annual Risks, Rewards & Trade-Offs of Offshore Outsourcing
January 16-17, 2003
Westin St. Francis - San Francisco, CA

 
 

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Other News

  • AFG With Siebel
  • Motorola Selects NICE

    • AFG With Siebel [Top]
    Siebel announced that Australian Finance Group (AFG) has deployed the first phase of its nationwide rollout of Siebel eFinance 7. The Siebel eFinance 7 deployment enables AFG to provide one single interface and central repository of customer and product information to its 1500-strong member base and 140 internal staff.



    Motorola Selects NICE [Top]
    NICE announced that Motorola has selected it to provide digital voice recording solutions for the integrated 911/radio console systems for two recently constructed Los Angeles Police Department (LAPD) 911dispatch centers. The NICE Systems recording solutions will enable Motorola's public safety and government customers to record radio transmissions and telephony on its networks.


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