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			RealMarket Live! - Webcasts ON DEMAND
		"1to1 Innovators - The Best of the Best"    Each year, the 1to1 Innovator Award program seeks to find the best CRM implementations as judged by a blue-ribbon panel of judges. This year, award winners demonstrated that CRM is an essential part of growing a company with ROI that produces competitive advantage as well as financial windfalls. This webcast will explore how Kodak was able to create and deliver their "New Digital Camera Owner" program and how the program has dramatically increased customer satisfaction, follow-on sales and referrals. (Listen Now)   Must-Hear for:    CRM professionals in marketing and customer service What you will learn:    How best-in-class CRM implementations are making a big impact on the bottom line. Featured Expert(s):    Rosemarie Cook-Manley, CRM Manager, Eastman Kodak
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SPSS Recognized
SPSS was named the number one "2004 Company to Watch" in the "Intelligence" category by Intelligent Enterprise magazine, a monthly magazine geared to senior business and IT managers who plan and deploy strategic business applications in their organizations. The "2004 Companies to Watch" recognitions are part of the publication's sixth annual Editors' Choice Awards, which highlight companies that provide the strongest vision, market leadership and technology innovation in the categories of intelligence, integration, infrastructure and collaborative business.

Applied Innovation Management Receives Award
Applied Innovation Management announced that Technology Marketing Corporation's (TMC) Customer Inter@action Solutions magazine has named its HelpDesk Expert for Customer Service 7.0 as a Product of the Year Award winner for 2003.

			Required Reading
		Case Study: Meeting the Needs of a Printing Services Provider    Doculink of Canada had reached a cross-roads. After 10 years of providing invoicing, direct marketing and print-on-demand services, their in-house system had run out of gas. They needed a new system to keep up with increasing customer demands. Exstream Software provided that engine. more >>
Archive of past Required Reading articles

• Best Software to Acquire ACCPAC - Best Software announced that its UK-based parent company, The Sage Group plc, has agreed to acquire ACCPAC for an equity value of $110 milli . . . more >>
• Primus Acquires Amacis - Primus announced the acquisition of European based Amacis Group Limited. This acquisition further extends Primus' breadth and depth in the e . . . more >>
• Motive and Boingo Team on Bundled Wi-Fi and Broadband - Boingo Wireless and Motive announced that they have agreed to jointly offer service-provisioning solutions that simplify the installation of . . . more >>
• SBI.Razorfish and ATG Team on E-Commerce Site - SBI.Razorfish and ATG announced that they have designed and built a new e-commerce site for FranklinCovey. Built on ATG Commerce, the new Fr . . . more >>
• LumenVox To Deliver - LumenVox announced their partnership and marketing alliance to deliver high-end speech-enabled applications to enterprises. LumenVox's Speec . . . more >>
• AccelChip Selects Cerado - Cerado announced that AccelChip has selected Cerado's Sales Force Information Service to more effectively manage its global sales activities . . . more >>
• Siebel Analytics and CRM Products Recognized - Siebel announced that Intelligent Enterprise named Siebel a winner of its sixth annual Readers' Choice Awards for top strategic IT solutions . . . more >>
• Retailers Use E.piphany - With millions of consumers visiting websites and malls across America in search of the best deals and the hottest new items, holiday season . . . more >>
• Chordiant Drops CRM Label - Although Chordiant is a vendor of CRM technology, the company has walked away from CRM as a label. A while ago, the company made a conscious . . . more >>
• Surado Smart Contact Manager Pro Gets High Ratings - Surado Solutions announced receiving a four-star rating from the editors of PC Magazine for Surado Smart Contact Manager (SCM) Pro. SCM Pro . . . more >>

Stock Index
RealMarket	41.63	1.31%
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Dow Jones	10,341.26	0.03%
Nasdaq	1,974.78	0.96%
S&P 500	1,096.02	0.28%
Amdocs	22.78	-0.05
APAC	2.6	0.02
Applix	3.47	0.1
Apropos	3.65	0.14
Ask Jeeves	18.23	-0.31
Aspect	16.02	0.57
Astea	2.7	-0.05
ATG	1.36	-0.01
AVAYA	12.04	0.22
Blue Martini	4.78	0.19
Broadvision	4.36	-0.08
Chordiant	5.16	0.02
ClickSoftware	4	0.15
Convergys	17.19	0.79
Concerto	12.02	0.02
E.piphany	7.2	0.12
eGain	2.06	-0.04
eLoyalty	3.83	-0.14
Epicor	12.87	0.08
eOn	3.29	-0.13
Firepond	3.15	0
FirstWave	4.2	0.05
Group 1	17.65	-0.35
HP	22.609	0.409
ICT Group	13.35	0.45
Interact Intell	5.15	0.02
Interv Brite	9.95	-0.01
KANA	3.3	0.22
LivePerson	5.2625	0.0125
NCR	38.68	-0.59
NICE	23.53	0.03
Onyx Software	3.75	0.15
Oracle	13.04	-0.16
Pegasystems	8.41	0.04
PeopleSoft	22.248	0.068
Pivotal	2.07	0.01
Primus	6.25	0.17
Rainmaker	1.32	0
SAP	40.63	-0.17
Selectica	4.2	0.15
Sento	4.49	0.09
ServiceWare	0.58	0.06
Siebel	14.23	0.08
Sitel	2.67	0
SPSS	19.2	0.86
SupportSoft	13.1	0.68
Sykes	8.44	0.03
Tekelec	15.43	0.2
Teletech	9.78	0.04
Verint	22.25	0.02
Vignette	2.35	0.02
ViryaNet	5.48	0.03
West Tel	23.08	0.03
Witness	9.44	-0.02
As of close 12/23/03