December 24, 2001

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"Finding True North - Defining a Go-To-Market CRM Strategy"
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Siebel Systems Ships 20 Siebel 7 Industry Applications [Top]
Siebel Systems announced that it has shipped 20 new and enhanced industry-specific eBusiness applications. The industry-specific Siebel eBusiness Applications - including seven new applications - leverage the Siebel 7 platform, and aim to enable functionality that minimizes the need for customization and development resulting in a lower total cost of ownership.



Schlumberger With eGain [Top]
Schlumberger Oilfield Services has developed a solution to water management, a $40 billion industry-wide problem. By applying Web-based knowledge management software from eGain Communications, Schlumberger has extended the reach of its oil experts, and maximized production in its oilfields.



Sykes Wins T-Online [Top]
Sykes announced a customer care agreement with T-Online to provide technical support and customer service in Germany. The agreement provides for Sykes to deliver a variety of inbound technical support and customer service needs to T-Online's customers via multiple communications channels including telephone, e-mail and fax.


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Onyx Software 3.30+0.07
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Selectica Inc 5.23+0.53
ServiceWare.24-0.01
Siebel Systems 28.85+1.92
Sitel Corp 2.20+0.09
Support.com5.49-0.11
Sykes Enterpris 10.45+0.32
Syntellect 1.33-0.06
Teletech Hldgs 13.31-0.27
Vignette Corp 5.04+0.07
ViryaNet.46+0.02
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