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RealMarket Live! - Webcasts ON DEMAND |
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"1to1 Innovators - The Best of the Best"
Each year, the 1to1 Innovator Award program seeks to find the best CRM implementations as judged by a blue-ribbon panel of judges. This year, award winners demonstrated that CRM is an essential part of growing a company with ROI that produces competitive advantage as well as financial windfalls. This webcast will explore how Kodak was able to create and deliver their "New Digital Camera Owner" program and how the program has dramatically increased customer satisfaction, follow-on sales and referrals.
(Listen Now)
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Must-Hear for:
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CRM professionals in marketing and customer service
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What you will learn:
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How best-in-class CRM implementations are making a big impact on the bottom line.
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Featured Expert(s):
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Rosemarie Cook-Manley, CRM Manager, Eastman Kodak
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Archive
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syndicate RealMarket Live! on your web site |
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Intervoice Announces Results
Intervoice announced revenues of $41.8 million and net income of $3.6 million, or $0.10 per diluted share, for its third quarter, which ended November 30, 2003. The Company's backlog of systems sales orders totaled approximately $34.0 million at November 30, 2003, a $3.9 million increase from the prior quarter. During the third quarter, cash balances increased to $38.6 million and the Company reduced its debt balance to $14.6 million through repayments totaling $1.8 million.
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Required Reading |
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Driven by Service
Contact centers are no longer for basic problem resolution or order-taking. Organizations are now using them to lead major strategic initiatives. In
fact, so compelling is the argument for smart call center investments that large companies like Continental Airlines and Bell Mobility are ratcheting
up their customer care initiatives, despite heavy pricing pressures and revenue declines. And why not? Industry pundits estimate that 80 percent of a customer's interaction with a company is through customer service. Learn more in this CRM Magazine article.
more >>
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Archive of past Required Reading articles |
- Citrix To Acquire Expertcity - Citrix Systems announced it has signed a definitive agreement to acquire Expertcity, a leader in Web-based desktop access as well as a leade . . . more >>
- iQDeploy 2.0 Announced - iQuate has announced the release of iQDeploy version 2.0. iQDeploy is a software deployment tool, used by organizations to remotely install . . . more >>
- Sprint Signs Contract With Convergys - Convergys announced it has signed a seven-year agreement with Sprint to support the company's business and consumer wireless subscribers on . . . more >>
- Australian Central Credit Union Invests In Onyx CRM - Onyx has announced that Australian Central Credit Union has selected Onyx to underpin its strategy of being a 'member (customer) intimate' o . . . more >>
- Plumtree And BackWeb Form Alliance - Plumtree Software and BackWeb Technologies announced that Plumtree will resell BackWeb's Offline Access Server, giving mobile Enterprise Web . . . more >>
- Nippon RAD With Applix - Applix announced that one of the company's distributors in Asia, Nippon RAD, has signed an OEM agreement with NTT Data Systems. As a result . . . more >>
- Caution In IT Spending Continues - Despite many signs of recovery in the U.S. economy, executives in the private and public sectors continued to demonstrate caution in their I . . . more >>
- Growing Number Of Help Desks And Support Centers Select FootPrints - UniPress Software announced a strong increase in customer adoption of its FootPrints Dynamic Address Book Link to improve their help desk . . . more >>
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| eOn | 3.66 | 0.06 |
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| FirstWave | 4.18 | 0.03 |
| Group 1 | 17.57 | 0.45 |
| HP | 22.18 | -0.05 |
| ICT Group | 13.67 | 0.17 |
| Interact Intell | 5.45 | 0.05 |
| Interv Brite | 9.741 | 0.081 |
| KANA | 3.05 | 0.22 |
| LivePerson | 5.16 | 0.58 |
| NCR | 36.41 | 0.22 |
| NICE | 23.43 | -0.23 |
| Onyx Software | 3.52 | -0.06 |
| Oracle | 13.09 | -0.24 |
| Pegasystems | 8.18 | 0.09 |
| PeopleSoft | 22.13 | -0.05 |
| Pivotal | 2.06 | 0 |
| Primus | 6.03 | 0.64 |
| Rainmaker | 1.42 | 0.09 |
| SAP | 40.45 | -0.26 |
| Selectica | 4.18 | -0.01 |
| Sento | 4.2 | 0.2 |
| ServiceWare | 0.58 | 0 |
| Siebel | 14 | -0.28 |
| Sitel | 2.75 | 0.06 |
| SPSS | 18.01 | -0.74 |
| SupportSoft | 12.7 | -0.3 |
| Sykes | 8.1 | -0.16 |
| Tekelec | 15.1 | -0.2 |
| Teletech | 9.76 | -0.13 |
| Verint | 22.7 | 0.3 |
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| ViryaNet | 5.35 | 0.01 |
| West Tel | 23.11 | -0.04 |
| Witness | 9.22 | -0.56 |
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| As of close
12/19/03
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RealMarket Resource Center |
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Resource
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Description
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Events:
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8th annual Linkage Strategies for Integrating Customer Feedback -
Attend the 8th annual Linkage Strategies for Integrating Customer Feedback event. Center your corporate performance around the customer experience to retain at risk customers, increase incurring revenue (B2B), reduce churn (B2C) and increase bottom line profits. Learn how to link your customer data to your financial, operational, brand, customer relationship and strategic information. To register click on the title above or call 888.670.8200 and mention keycode: XMREALMKT.
more >>
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Training:
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Learn one-to-one strategy -
Receive online
training for one-to-one CRM implementation strategies from the experts.
Now you can get the experience and expertise
of Peppers and Rogers Group Consulting without ever leaving your office.
This interactive Web-based training program combines the value of Peppers and
Rogers Group's live training with the convenience of the Web . . .
more >>
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Suppliers:
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CRM Solutions -
Learn more about the CRM vendors that supply product and service.
more >>
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Evaluate:
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The CRM Selection Center -
Enterprise software decisions now at your fingertips... just a click away. Powered by TEC's eBestMatch.
more >>
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Career:
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Find or fill a CRM job -
Resources for posting or searching jobs in
sales, support, call centers, marketing, etc.
more >>
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Other:
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Additional resources -
While we strive to provide as much good content as possible, we know there are many other good CRM resources. . . .
more >>
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