December 21, 2001

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Other News

  • Siebel eBusiness Selected By Societe Generale
  • Peregrine Teams With BT Ignite
  • LifeScan Chooses Knowlagent

    • Siebel eBusiness Selected By Societe Generale [Top]
    Siebel announced that Societe Generale has selected Siebel eBusiness Applications for its multichannel retail banking model. By introducing a view of the customer, Siebel eFinance -- a version of Siebel eBusiness Applications designed for the unique business processes of the financial services industry -- enables Societe Generale to establish and maintain long-term profitable relationships with customers.



    Peregrine Teams With BT Ignite [Top]
    Peregrine and BT Ignite Solutions announced a partnership to offer new IT infrastructure management services featuring Xanadu -- Peregrine's IT service platform -- for distributed enterprises and small and midsize companies throughout Europe. BT Ignite and its channel partners will be able to discover, track and manage the scope of their clients' ever-changing networks and IT assets. The joint offering will be available as part of a hosted service from BT Ignite's network of European data centers.



    LifeScan Chooses Knowlagent [Top]
    Knowlagent announced that LifeScan has chosen it's e-Learning platform, KnowDev, to deliver continuous training to their contact center representatives. LifeScan has over 400 contact center representatives that handle customer queries regarding their ONE TOUCH Blood Glucose Monitoring Systems for home and hospital use. The Milpitas, CA center, where Knowlagent's e-Learning is already in use, handles thousands of calls daily from customers using the ONE TOUCH system.


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