December 21, 2000

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Other News


Servigistics Joins Siebel Alliance [Top]
Servigistics announced that it has joined the Siebel Alliance Program as a Premier Software Partner. Also, Siebel has validated the integration between Siebel eBusiness Applications and Servigistics 5.0 inventory optimization software through the Siebel Validation Program.



ProBusiness Partners With PeopleSoft [Top]
ProBusiness announced an alliance with PeopleSoft. The alliance will promote a working relationship between the companies, formalizing two key integrations -- PeopleSoft Payroll with ProBusiness Payroll Tax Filing Services and PeopleSoft Payroll Interface with ProBusiness Payroll.



IBM And Manhattan Associates Form Alliance [Top]
IBM and Manhattan Associates announced an alliance to deliver supply chain execution and commerce solutions to manufacturers, suppliers and distributors. Through the alliance, IBM and Manhattan will focus on customers in consumer goods manufacturing, apparel and footwear, Internet fulfillment, hard goods and durables distribution, automotive after-market, media, and third party logistics markets.



ICT GROUP Renews Alliance With ALLTEL [Top]
ICT GROUP and ALLTEL Information Services announced that they have renewed their alliance agreement. ICT GROUP and ALLTEL jointly manage CRM programs using interconnected host systems, which reduces operating costs and minimizes the upfront capital investment required for implementation.



Intelligroup and Onyx Deliver CRM [Top]
Intelligroup announced the implementation of the Onyx CRM solution customized for Enmed, a provider of Web-based clinical trial management solutions. Intelligroup customized the Onyx Employee Portal to deliver a Web-based relationship management solution for Enmed employees. Intelligroup built a text search engine to enable customers to locate answers to frequently asked questions.



SITEL And Tata Joint Venture [Top]
SITEL and Tata announced the completion of their 50/50 joint venture. SITEL India will provide web-enabled technical support and customer care from India for English-speaking customers throughout the United States, United Kingdom and other English-speaking countries.



ChannelWave And Cygent Partner [Top]
ChannelWave and Cygent announced an alliance aiming to help communications service providers maximize the effectiveness of channel partner relationships, from demand creation to transaction management, fulfillment and customer service. ChannelWave provides organizations with the ability to recruit, enable and motivate channel partners to increase sales revenues and profitability.



Hyperion Promotes Amelia Tess Thornton [Top]
Hyperion announced the promotion of Amelia Tess Thornton to the position of Chief Administrative Officer. Thornton, who had been responsible for the Company's Supply Chain Analysis initiative, will take on responsibility for IT Support, Human Resources, Facilities, Purchasing, and Manufacturing and Distribution.


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