December 20, 2001

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Expert's Corner [search]
Q: What is Next in the Evolution of Customer Technical Support?
Answer

Anthony Lye
ePeople, Inc.
 
Required Reading [search]

"Architecting a Successful Customer Relationship Management Team"
by Mark Peacock - Roundarch

 
 

Featured Event [search]

DCI's Customer Relationship Management Conference & Exposition
February 13-15, 2002
McCormick Place, Lakeside Center, Chicago, IL

 


Other News


Interactive Intelligence And TSA Sign Agreement [Top]
Interactive Intelligence and TSA Telecom signed a reseller agreement allowing TSA Telecom to market, sell, install and support Interactive Intelligence's interaction management software to contact centers and enterprises throughout Switzerland.



BT Group Goes Live With Amdocs [Top]
BT Group and Amdocs announced the successful implementation of the Amdocs Flexible Bill Formatter, enabling the launch of BT Retail's new bill format to enhance customer service. The Amdocs Flexible Bill Formatter provides BT Retail with flexibility to support customized bill messages, providing 21 million customers with ``relevant messages on the bill'' relating to new services, products and price packages.



TeleTech Mexico With Aeromexico [Top]
TeleTech Holdings announced that TeleTech's Mexican operations have signed an agreement with Aeromexico, Mexico's largest national airline, to provide inbound customer care and reservation services to Aeromexico's Mexican and United States customer base. Under terms of the agreement, TeleTech will handle customer inquiries regarding reservations and electronic and paper ticket services.



Convergys Appoints President [Top]
Convergys announced the appointment of Stephen Thomas to the position of President - Convergys Europe, Middle East, and Africa (EMEA). Thomas reports to David Dougherty, Convergys' Chief Development Officer, and is located in Convergys' Cambridge, UK offices.


Front Page News

 

 
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 E.piphany
 

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BMC

 

Stock Index
RealMarket66.57-1.21%
Stock Index:Tell me more 
Dow Jones10,070.49+0.72%
Nasdaq1,982.89-1.09%
S&P 5001,151.07+0.71%
Apac Cust Svc 2.79-0.13
Applix Inc 1.62-0.01
Apropos Tech 1.81-0.09
Ask Jeeves Inc 3.23-0.08
Astea.77+0.04
Aspect Comms 2.92-0.09
AVAYA12.49-0.29
Blue Martini2.23+0.11
Broadvision 2.81-0.15
Chordiant Sftwr 7.30+0.37
Convergys Cp 37.75+0.16
Davox Corp 9.30+0.00
Delano Tech Cp .89-0.04
E.piphany Inc 9.16-0.12
eGain Comms Cp 1.55+0.03
eLoyalty Corp .57+0.00
Firepond Inc .84+0.01
HNC Software22.87+0.03
ICT Group Inc16.60+0.01
Interact Intell 6.15+0.30
Interv Brite 12.32+0.27
Kana Comms 1.64+0.00
J.D. Edwards15.65-0.35
Liveperson Inc .27-0.01
NICE15.48-0.32
Nortel Networks6.78-0.62
Onyx Software 3.40-0.26
Oracle15.04-0.01
Pegasystems Inc 4.00-0.06
PeopleSoft41.89-0.66
Peregrine Sys 14.93+0.54
Pivotal Corp 5.70-0.14
Primus Knowldge .87+0.13
Rainmaker Sys .25+0.01
SAP33.50-0.72
Selectica Inc 5.10+0.00
ServiceWare.25-0.01
Siebel Systems 29.85-1.09
Sitel Corp 2.16+0.07
Support.com5.87+0.21
Sykes Enterpris 10.31-0.59
Syntellect 1.39-0.01
Teletech Hldgs 14.00+0.25
Vignette Corp 5.32+0.01
ViryaNet.43-0.04
West Teleserv 24.79-0.19
Witness Systems 13.27+0.39
Xchange.28-0.01
As of close 12/19/2001
 
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