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January 22-25, 2001
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Offer incentives. Offer customers a
free gift or a coupon for a discount on their next purchase for no
reason other than being a good customer. This lets customers know
you appreciate their service and loyalty.
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Petrolatin
And Oracle Create Exchange For Oil Industry [Top]
Oracle announced that Petrolatin.com has chosen Oracle
Exchange to power an online BtoB exchange of goods and
services among the industries of the sector. In addition
to handling transactions between trading partners, the
site will include data, documents, statistics, events and
laws linked to the oil business.
IBM
and SynQuest Announce Alliance [Top]
IBM and SynQuest announced an alliance to market and
deliver e-business solutions in supply chain management
for midmarket manufacturing industries. The offerings
represent a development that will help manufacturers
improve business performance. These solutions aim to
maximize product throughput and on-time delivery while
simultaneously determining the best financial result to
meet the customer requirements.
Societe
Generale Standardizes On Siebel [Top]
Siebel announced that Societe Generale, is standardizing
its retail banking operations on Siebel eBusiness
Applications. By creating a customer information
management system, Siebel eBusiness Applications aim to
enable customer-facing professionals to work together to
provide service to Societe Generale customers and ensure
their satisfaction.
Remedy
And Ultimate Team [Top]
Remedy and Ultimate Workflow Integration Partners (UWIP)
announced the release of the REM-Mail (IN) & REM-Mail
(OUT) product suite. Remedy and UWIP customers will now
have access to a solution for sending and receiving email.
The REM-Mail (IN & OUT) product suite gives customers
format control of outbound email, allows free form inbound
email for AR System entry creation, supports multiple
attachments, CCs, POP/SMTP and exchange, and monitors up
to 100 mailboxes.
Shoplet.com
To Provide PCsupport.com Solution [Top]
PCsupport.com announced an agreement with Shoplet.com.
Shoplet.com will provide one year of free online technical
support services with each electronic purchase of $200 or
more, and will pay a fee to PCsupport.com for every
technical support subscription.
University
System of Maryland Selects PeopleSoft [Top]
PeopleSoft announced that the University System of
Maryland has licensed PeopleSoft's internet solutions for
higher education. Included in the contract is internet
software for Student Administration, Human Resources,
Financials, Enterprise Warehouse, CRM Sales and Marketing,
and End User Training.
enhansiv
Awarded Contract From Canon [Top]
enhansiv announced an agreement with Canon ITS to provide
an eCRM solution that manages Canon's e-mail based
interactions. Canon will leverage enhansiv's remote-hosted
CRM solutions to bring blended media capabilities,
database management expertise and centralized
infrastructure to Canon's customer interaction
environment.
IBJ
Ranks Interactive Intelligence [Top]
Interactive Intelligence was named fastest growing public
company in the Indianapolis area in Indianapolis Business
Journal's 2001 Book of Lists. The ranking was based on
revenue growth from fiscal years 1997 to 1999. Interactive
Intelligence ranked number one with 1,094% growth revenue.
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