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RealMarket Live! - Webcasts ON DEMAND |
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"The eLearning-Quality Monitoring Connection"
eLearning can provide the final step in the call center agent performance optimization process. Once agent skills and contact center performance gaps have been identified, managers are challenged to enhance agent skills or face repeating the same errors, causing customer attrition and revenue decline. Learn how to integrate eLearning with QM so you can provide coaching solutions that deliver continuous improvement rather than a basic training solution.
(Listen Now)
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Must-Hear for:
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Contact center managers, Customer service professionals
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What you will learn:
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How to integrate eLearning and Quality Monitoring to improve overall contact center performance.
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Featured Expert(s):
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Matt Storm, Product Manager
, e-Talk
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Archive
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syndicate RealMarket Live! on your web site |
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Cognos Announces Financials
Ron Zambonini created waves on Wall Street this summer when he told analysts he would conduct his next earnings call in the nude if Cognos failed to bring in $10m worth of sales with its latest ReportNet analytics product. Last night, his dignity was safely intact after the company announced it had exceeded these targets by 50%, pulling in $15m in license revenue. Overall, the business intelligence company reported revenue for the third quarter of $172.2 million, an increase of 25% on the same period last year.
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- SportsLine.com Selects BusinessObjects - Business Objects announced that SportsLine.com selected BusinessObjects Enterprise 6 as its business intelligence standard. To help manage i . . . more >>
- HDI Releases 2003 Salary Survey - Help Desk Institute Releases 2003 Salary SurveyHelp Desk Institute (HDI) released the findings of the HDI 2003 Salary Survey. The study prov . . . more >>
- Australian Central Credit Union With Onyx CRM - Onyx has announced that Australian Central Credit Union has selected Onyx to underpin its strategy of being a 'member (customer) intimate' o . . . more >>
- Chesapeake College Selects FootPrints - UniPress Software announced that Chesapeake College has selected FootPrints to automate its internal help desk operations. The web-based sof . . . more >>
- eGain Wins Award - eGain announced that Technology Marketing Corporation's Customer Inter@ction Solutions magazine has named eGain Service 6 as a recipient of . . . more >>
- Webwasher Sees Success With Siebel - Siebel Systems announced that webwasher AG, a provider of Internet content security software, is using Siebel CRM OnDemand to increase visib . . . more >>
- Concerto Software Wins Award - Concerto Software announced that Technology Marketing Corporation's (TMC) Customer Inter@ction Solutions magazine recognized Concerto Softwa . . . more >>
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| Stock Index |
| RealMarket |
41.12
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2.49%
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| Stock Index: | Tell me more |
| Dow Jones | 10,248.08 | 1.00% |
| Nasdaq | 1,956.18 | 1.78% |
| S&P 500 | 1,089.18 | 1.17% |
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| Amdocs | 23.34 | 1.06 |
| APAC | 2.6 | -0.04 |
| Applix | 3.08 | -0.03 |
| Apropos | 3.4 | -0.05 |
| Ask Jeeves | 18.64 | 0.63 |
| Aspect | 15.32 | 1.03 |
| Astea | 2.7 | 0.02 |
| ATG | 1.35 | -0.03 |
| AVAYA | 11.75 | 0.62 |
| Blue Martini | 4.74 | 0.14 |
| Broadvision | 4.43 | 0.13 |
| Chordiant | 4.57 | 0.27 |
| ClickSoftware | 3.99 | -0.08 |
| Convergys | 16.32 | 0.23 |
| Concerto | 12.02 | 0 |
| E.piphany | 7.36 | 0.2 |
| eGain | 2.2 | 0.1 |
| eLoyalty | 3.64 | 0 |
| Epicor | 12.71 | 0 |
| eOn | 3.6 | -0.2 |
| Firepond | 3.15 | 0.02 |
| FirstWave | 4.15 | -0.15 |
| Group 1 | 17.12 | 0.13 |
| HP | 22.23 | 0.27 |
| ICT Group | 13.5 | 0.72 |
| Interact Intell | 5.4 | 0.11 |
| Interv Brite | 9.66 | -0.09 |
| KANA | 2.83 | 0.16 |
| LivePerson | 4.58 | 0.08 |
| NCR | 36.19 | 0.68 |
| NICE | 23.659 | -0.031 |
| Onyx Software | 3.58 | 0.04 |
| Oracle | 13.33 | 0.08 |
| Pegasystems | 8.09 | 0.1 |
| PeopleSoft | 22.18 | 0.58 |
| Pivotal | 2.06 | 0 |
| Primus | 5.39 | 0.08 |
| Rainmaker | 1.33 | 0.13 |
| SAP | 40.71 | 0.36 |
| Selectica | 4.19 | 0.07 |
| Sento | 4 | 0.4 |
| ServiceWare | 0.58 | 0 |
| Siebel | 14.28 | 0.35 |
| Sitel | 2.69 | 0.19 |
| SPSS | 18.75 | 1.5 |
| SupportSoft | 13 | 0.21 |
| Sykes | 8.26 | -0.04 |
| Tekelec | 15.3 | 0.27 |
| Teletech | 9.89 | 0.11 |
| Verint | 22.4 | 0.41 |
| Vignette | 2.34 | 0.11 |
| ViryaNet | 5.34 | 0.04 |
| West Tel | 23.15 | 0.54 |
| Witness | 9.78 | 0.51 |
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| As of close
12/18/03
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RealMarket Resource Center |
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Resource
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Description
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Events:
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Call Center Demo & Conference -
Now in its third year, this pedestal style event offers you the opportunity to experience hands-on product demonstrations, attend educational workshops & seminars and network with your peers. You should attend if you are a Corporate/ Contact Center Manager, Customer Care
Professional, Sales & Marketing Manager, IS/IT Infrastructure Manager, quality Assurance Manager, Workforce Manager or buyer.
more >>
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Training:
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Learn one-to-one strategy -
Receive online
training for one-to-one CRM implementation strategies from the experts.
Now you can get the experience and expertise
of Peppers and Rogers Group Consulting without ever leaving your office.
This interactive Web-based training program combines the value of Peppers and
Rogers Group's live training with the convenience of the Web . . .
more >>
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Suppliers:
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CRM Solutions -
Learn more about the CRM vendors that supply product and service.
more >>
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Evaluate:
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The CRM Selection Center -
Enterprise software decisions now at your fingertips... just a click away. Powered by TEC's eBestMatch.
more >>
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Career:
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Find or fill a CRM job -
Resources for posting or searching jobs in
sales, support, call centers, marketing, etc.
more >>
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Other:
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Additional resources -
While we strive to provide as much good content as possible, we know there are many other good CRM resources. . . .
more >>
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