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RealMarket Live! - Webcasts ON DEMAND |
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"1to1 Innovators - The Best of the Best"
Each year, the 1to1 Innovator Award program seeks to find the best CRM implementations as judged by a blue-ribbon panel of judges. This year, award winners demonstrated that CRM is an essential part of growing a company with ROI that produces competitive advantage as well as financial windfalls. This webcast will explore how Kodak was able to create and deliver their "New Digital Camera Owner" program and how the program has dramatically increased customer satisfaction, follow-on sales and referrals.
(Listen Now)
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Must-Hear for:
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CRM professionals in marketing and customer service
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What you will learn:
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How best-in-class CRM implementations are making a big impact on the bottom line.
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Featured Expert(s):
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Rosemarie Cook-Manley, CRM Manager, Eastman Kodak
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Archive
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syndicate RealMarket Live! on your web site |
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Pegasystems Helps Blue Cross & Blue Shield
Pegasystems announced that Blue Cross & Blue Shield of Rhode Island (BCBSRI) has implemented its PegaHEALTH Member Services application, bringing a higher level of customer service to its 680,000 members. Called BlueLYNCS (Leading Your Next Customer to Satisfaction) by BCBSRI, the solution includes 41 healthcare-specific workflows, CTI screen pops and integration to BCBSRI's legacy IT systems with full update functionality.
- RPA Wireless Merges With Antenna Software - Antenna Software announced that it has acquired RPA Wireless. The company will retain the name Antenna Software. For 20 years, RPA Wireless' . . . more >>
- Avail Intelligence Product Sees Success - Avail Intelligence announces that the company's software Product Predictor has generated 100 MSEK in additional sales to Avail Intelligence' . . . more >>
- Ulysses Learning Special Report - Mark Brodsky, President and CEO of Ulysses Learning has once again used his vision to scrutinize and expose core concerns around an importan . . . more >>
- Interwork Technologies Selects Siebel CRM OnDemand - Siebel Systems announced that Interwork Technologies has selected Siebel CRM OnDemand to manage sales, partner, and customer interactions ac . . . more >>
- eTelecare New SSPA Vendor Member - The Service & Support Professionals Association (SSPA) announced that eTelecare International has joined the SSPA Vendor Member program, a m . . . more >>
- Vertex Earns SCP Certification - Vertex announced that its product support organization has achieved certification under the Support Center Practices (SCP) Certification pro . . . more >>
- Epicor Honors Resellers - Epicor has announced the recipients of its 2003 Channel Partner Awards. Winners were selected from each global region based on outstanding p . . . more >>
- Primus Receives Award - Primus announced the company has received a "Product of the Year" award from the editors of Customer Inter@ction Solutions magazine. Primus . . . more >>
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| Stock Index |
| RealMarket |
40.12
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-0.21%
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| Stock Index: | Tell me more |
| Dow Jones | 10,145.26 | 0.15% |
| Nasdaq | 1,921.33 | -0.15% |
| S&P 500 | 1,076.48 | 0.13% |
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| Amdocs | 22.25 | 0.25 |
| APAC | 2.6 | -0.1 |
| Applix | 3.11 | 0 |
| Apropos | 3.47 | -0.16 |
| Ask Jeeves | 18.06 | 0.21 |
| Aspect | 14.2 | 0.2 |
| Astea | 2.68 | -0.07 |
| ATG | 1.38 | -0.06 |
| AVAYA | 11.13 | -0.05 |
| Blue Martini | 4.53 | -0.12 |
| Broadvision | 4.3 | -0.17 |
| Chordiant | 4.29 | -0.08 |
| ClickSoftware | 4.08 | 0.01 |
| Convergys | 16.09 | -0.38 |
| Concerto | 12.02 | 0 |
| E.piphany | 7.17 | 0.38 |
| eGain | 2.1 | -0.09 |
| eLoyalty | 3.64 | 0.14 |
| Epicor | 12.6 | 0.33 |
| eOn | 3.72 | 0.03 |
| Firepond | 3.15 | 0.02 |
| FirstWave | 4.3 | 0 |
| Group 1 | 16.99 | -0.32 |
| HP | 21.95 | -0.16 |
| ICT Group | 12.78 | -0.39 |
| Interact Intell | 5.3 | -0.2 |
| Interv Brite | 9.75 | -0.02 |
| KANA | 2.67 | -0.08 |
| LivePerson | 4.4 | -0.01 |
| NCR | 35.54 | -0.18 |
| NICE | 23.65 | 0.48 |
| Onyx Software | 3.54 | 0.04 |
| Oracle | 13.23 | 0.11 |
| Pegasystems | 7.95 | 0.1 |
| PeopleSoft | 21.5 | 0.46 |
| Pivotal | 2.06 | 0 |
| Primus | 5.4 | 0 |
| Rainmaker | 1.2 | -0.01 |
| SAP | 40.31 | -0.18 |
| Selectica | 4.03 | -0.02 |
| Sento | 3.6 | -0.04 |
| ServiceWare | 0.58 | 0 |
| Siebel | 13.9 | 0.22 |
| Sitel | 2.47 | 0.02 |
| SPSS | 17.39 | 0.16 |
| SupportSoft | 12.79 | 0.28 |
| Sykes | 8.3 | -0.01 |
| Tekelec | 15.13 | -0.17 |
| Teletech | 9.72 | -0.28 |
| Verint | 21.8 | -0.1 |
| Vignette | 2.27 | -0.06 |
| ViryaNet | 5.3 | 0.03 |
| West Tel | 22.4 | -0.92 |
| Witness | 9.36 | -0.31 |
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| As of close
12/17/03
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RealMarket Resource Center |
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Resource
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Description
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Events:
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Call Center Demo & Conference -
Now in its third year, this pedestal style event offers you the opportunity to experience hands-on product demonstrations, attend educational workshops & seminars and network with your peers. You should attend if you are a Corporate/ Contact Center Manager, Customer Care
Professional, Sales & Marketing Manager, IS/IT Infrastructure Manager, quality Assurance Manager, Workforce Manager or buyer.
more >>
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Training:
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Learn one-to-one strategy -
Receive online
training for one-to-one CRM implementation strategies from the experts.
Now you can get the experience and expertise
of Peppers and Rogers Group Consulting without ever leaving your office.
This interactive Web-based training program combines the value of Peppers and
Rogers Group's live training with the convenience of the Web . . .
more >>
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Suppliers:
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CRM Solutions -
Learn more about the CRM vendors that supply product and service.
more >>
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Evaluate:
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The CRM Selection Center -
Enterprise software decisions now at your fingertips... just a click away. Powered by TEC's eBestMatch.
more >>
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Career:
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Find or fill a CRM job -
Resources for posting or searching jobs in
sales, support, call centers, marketing, etc.
more >>
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Other:
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Additional resources -
While we strive to provide as much good content as possible, we know there are many other good CRM resources. . . .
more >>
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