December 18, 2000

  Previous Issue                                                                      About    Contact    Affiliations    Home                           

Headline News for CRM

          Quintus eCONTACT Free CD

 
Search:

 
 
Free Newsletter!
Subscribe to RealMarket Today!

 TEXT HTML
 
Send it to a Colleague
Send this report to a colleague with your personal message.
 
Experts Corner
Q: What do you recommend as a few key technologies to obtain a 360-degree view of the customer?
Answer

Steve Robins
Broadbase Software
 
Required Reading

"The Insiders Guide to Delighting the Internet Age Customer"
by Greg Gianforte - CEO and Founder, RightNow Technologies
 
 

Featured Event

Call Center & CRM Solutions Dallas
January 22-25, 2001
Dallas, TX
Career Opportunity

CRM Solutions Architect for eBusiness Consultancy
London, England


Listen, Listen, Listen. Be sure and listen closely to your customers needs and wants. Don't try and recommend solutions and products or fix a problem until you hear all the necessary facts and information from the customer.

 


Other News


Avaya CT for Siebel eBusiness Now Global [Top]
Avaya announced the global availability of Avaya CT for Siebel eBusiness Applications. This solution enables interoperability of Avaya's contact center software and infrastructure with the Siebel eBusiness applications.



Andersen Consulting And Broadvision Unite [Top]
Andersen Consulting, which we be renamed Accenture in January, and BroadVision announced they have formed an alliance to market Andersen Consulting implementation services and BroadVision products in order for companies to improve interactions with their customers through the Internet. More than 40 clients have worked with Andersen Consulting and BroadVision to optimize their customer relationships through the use of Internet personalization technology in BtoB and BtoC transactions.



Stern Stewart Partners With Hyperion [Top]
Stern Stewart and Hyperion announced a partnership to market and deliver the EVA Software Solution. This offering aims to make it possible for corporate executives to institutionalize planning and decision making.



Intrinsic Appoints Directors [Top]
Intrinsic has announced the appointment of two directors. Intrinsic has appointed Jeff Pack as CFO and Simon Edwards as Senior VP of Commercial Operations.



InfoCast Announces Alliance [Top]
InfoCast announced the signing of a partnership agreement with Surf&Call Network Services. Surf&Call's voice over Internet protocol (VOIP) functionality will be the enabling technology behind MediaVoice, part of the suite of technologies in InfoCast MediaHub.



Grand Prix Customer Service Awards Nominations [Top]
Teleperformance announces the opening of the nomination process for the 2001 Grand Prix Customer Service Awards competition in the U.S. The Grand Prix Customer Service Awards competition has measured how effectively businesses handle the contacts they receive from customers since 1988.



TSANet Elects Officers [Top]
TSANet announced the election of executive officers. The new TSANet executive officers are: Jim Stroh from Hewlett-Packard, President; Larry Bucklew from IBM, VP; Kerri Wallach from Caldera, Secretary; and Dave Beck from Novell, Treasurer.



Aegis Announces New Board Of Director [Top]
Aegis announced that Josh S. Weston, Honorary Chairman of Automatic Data Processing, has been elected to its Board of Directors, increasing the number of directors to twelve. Mr. Weston held various positions with ADP including Chief Operating Officer from 1977 to 1982 and Chief Executive Officer from 1982 to 1996.


Front Page News

 

 
RealMarket Live! Webcast
Converting a Reactive Help Desk to a Proactive Service Center
Listen

Chris Ryan
 Front Range Solutions, HEAT Division
 
Free White Paper from ServiceWare

 
Stock Index
RealMarket 131.67 -4.09%
Stock Index: Tell me more 
Dow Jones 10,435.72 -2.24%
Nasdaq 2,654.42 -2.72%
S&P 500 1,318.80 -1.65%
Apac Cust Svc 3 21/32 +5/64
Applix Inc 2 1/8 -1/8
Apropos Tech 7 5/8 -1/8
Ask Jeeves Inc 3 1/2 -5/16
Aspect Comms 9 15/16 -13/16
Blue Martini 15 -3
Broadbase Sftwr 7 5/8 -5/16
Broadvision 20 41/64 -15/64
Calico Commerce 1 3/32 -3/32
Chordiant Sftwr 2 1/2 -7/32
Convergys Cp 47 3/4 -15/16
Davox Corp 9 3/4 -1/16
Delano Tech Cp 8 -3/4
E.piphany Inc 52 1/4 -1 13/16
eGain Comms Cp 3 1/4 -13/32
eLoyalty Corp 4 17/32 +1 1/32
Eshare Tech 1 1/4 +3/32
Exchange Applc 1 3/4 +5/32
Firepond Inc 6 1/8 +1/8
HNC Software 24 7/8 +3/8
ICT Group Inc 9 7/16 -3/16
Interact Commer 7 13/16 -1/16
Interact Intell 22 45/64 +41/64
Interv Brite 6 5/8 +1/16
Kana Comms 13 7/8 -1 1/8
Liveperson Inc 1 1/16 0
Onyx Software 9 13/16 -13/16
Pegasystems Inc 2 7/8 -1/8
Peregrine Sys 22 3/4 +1 1/8
Pivotal Corp 37 -11/16
Prime Response 1 57/64 +5/64
Primus Knowldge 5 7/8 +1/16
Quintus Corp 2 31/32 0
Rainmaker Sys 1 3/16 -1/32
Remedy Corp 17 5/16 -7/16
Selectica Inc 22 1/2 -1 5/8
ServiceWare 3 1/4 0
Siebel Systems 76 11/16 -2 11/16
Sitel Corp 2 9/16 0
Support.com 21 3/16 +1/4
Sykes Enterpris 3 5/8 +1/32
Syntellect 3 15/16 0
Teletech Hldgs 18 5/8 -11/16
Vignette Corp 21 -1 3/4
ViryaNet 4 5/8 -5/16
West Teleserv 28 5/8 -7/16
Witness Systems 12 1/8 +1/8
As of close 12/15/2000
  Quintus eCONTACT Free CD
 RealMarket Today! (Search, Archive, Subscribe, Unsubscribe) |  RealMarket Live (Upcoming, Archive)
Experts Corner  |  Required Reading  |  Events Calendar  |  Career Opportunities |  CRM Info  |  Suppliers
About  | Contact  | Home  | Board of Advocates  | Affiliations
 
Copyright (c) 2000   RealMarket, Inc.   All Rights Reserved.    Privacy Policy
The information contained herein has been obtained from sources believed to be reliable. RealMarket is a registered trademark.