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RealMarket Live! - Webcasts ON DEMAND |
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"The eLearning-Quality Monitoring Connection"
eLearning can provide the final step in the call center agent performance optimization process. Once agent skills and contact center performance gaps have been identified, managers are challenged to enhance agent skills or face repeating the same errors, causing customer attrition and revenue decline. Learn how to integrate eLearning with QM so you can provide coaching solutions that deliver continuous improvement rather than a basic training solution.
(Listen Now)
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Must-Hear for:
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Contact center managers, Customer service professionals
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What you will learn:
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How to integrate eLearning and Quality Monitoring to improve overall contact center performance.
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Featured Expert(s):
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Matt Storm, Product Manager
, e-Talk
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Archive
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syndicate RealMarket Live! on your web site |
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WeDo Consulting Helps Brasil Telecom
WeDo Consulting has announced the completion of a new business deal - the implementation of its Integrated Collections Solution (ICS) in Brasil Telecom. WeDo Consulting's Integrated Collections Solution (ICS) aims to enable Brasil Telecom to have a better control over its current payment default levels in order to reduce them.
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Required Reading |
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Online CRM Grows Up
There was a time when market leader Siebel Systems used to scorn hosted customer relationship management application services. But that changed in early October when the company announced its hosted CRM offering, Siebel CRM OnDemand, then followed that two weeks later with the acquisition of hosted CRM startup UpShot Corp. The moves highlight a growing reality: Larger enterprises are buying into hosted CRM services, some signing multimillion-dollar deals to offer the services to hundreds, if not thousands, of employees. Read why in the article.
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Archive of past Required Reading articles |
- EMC To Acquire VMware - Two months after announcing a deal to buy content management company Documentum, storage vendor EMC announced another acquisition, unveiling . . . more >>
- FrontRange Delivers Solutions - FrontRange Solutions announced the availability of HEAT Plus Knowledge 8.0 and HEAT Asset Tracker 8.0. Both products integrate with and comp . . . more >>
- 911crm.com Announces CrmExplorer - 911crm.com announced availability of "CrmExplorer" for 100% Web Based Customer Relationship Management for Sales Force Automation (SFA), Mar . . . more >>
- Enterprise Logix Introduces Logix Enterprise Software - Enterprise Logix introduced Logix Enterprise. Logix Enterprise combines the inventory, manufacturing, and customer management tools of Logix . . . more >>
- New Study On SAP - SAP announced the latest in a series of studies that highlight the return on investment (ROI) companies are achieving using mySAP Customer R . . . more >>
- Applix Helps Government Contractors - Applix announced that it has been selected by an increasing number of government contractors looking for ways to accelerate financial report . . . more >>
- HDI Announces Award Nominations - Help Desk Institute (HDI) announced its inaugural competition for the Global Help Desk Analyst of the Year. This new annual award program -- . . . more >>
- Bayan Uses Portal Software - Portal Software announced that BayanTel has successfully completed implementation of Portal's billing solution. Portal's complete solution f . . . more >>
- Blue Pumpkin Wins Award - Blue Pumpkin announced that Technology Marketing Corporation (TMC)'s Customer Inter@ction Solutions magazine named Blue Pumpkin as a recipie . . . more >>
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| Stock Index |
| RealMarket |
40.20
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1.39%
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| Stock Index: | Tell me more |
| Dow Jones | 10,129.56 | 1.05% |
| Nasdaq | 1,924.29 | 0.31% |
| S&P 500 | 1,075.13 | 0.66% |
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| Amdocs | 22 | -3.27 |
| APAC | 2.7 | 0.15 |
| Applix | 3.11 | 0.15 |
| Apropos | 3.63 | 0.13 |
| Ask Jeeves | 17.85 | -0.07 |
| Aspect | 14 | 0.2 |
| Astea | 2.75 | 0.07 |
| ATG | 1.44 | -0.07 |
| AVAYA | 11.18 | -0.3 |
| Blue Martini | 4.65 | 0.02 |
| Broadvision | 4.47 | -0.06 |
| Chordiant | 4.37 | -0.03 |
| ClickSoftware | 4.07 | -0.07 |
| Convergys | 16.47 | 1.3 |
| Concerto | 12.02 | 0 |
| E.piphany | 6.79 | -0.2 |
| eGain | 2.19 | 0.05 |
| eLoyalty | 3.5 | -0.1 |
| Epicor | 12.27 | 0.02 |
| eOn | 3.69 | -0.24 |
| Firepond | 3.15 | 0.02 |
| FirstWave | 4.3 | -0.05 |
| Group 1 | 17.31 | 0.45 |
| HP | 22.11 | 0.1 |
| ICT Group | 13.17 | 0.04 |
| Interact Intell | 5.5 | 0 |
| Interv Brite | 9.77 | -0.03 |
| KANA | 2.75 | -0.13 |
| LivePerson | 4.41 | -1.04 |
| NCR | 35.72 | 0.06 |
| NICE | 23.17 | -0.28 |
| Onyx Software | 3.5 | -0.04 |
| Oracle | 13.12 | 0.42 |
| Pegasystems | 7.85 | -0.02 |
| PeopleSoft | 21.04 | 0.54 |
| Pivotal | 2.06 | 0.01 |
| Primus | 5.4 | 0.03 |
| Rainmaker | 1.21 | 0 |
| SAP | 40.49 | 0.64 |
| Selectica | 4.05 | -0.19 |
| Sento | 3.64 | -0.11 |
| ServiceWare | 0.58 | 0 |
| Siebel | 13.68 | 0.27 |
| Sitel | 2.45 | -0.15 |
| SPSS | 17.23 | 0.19 |
| SupportSoft | 12.51 | -0.27 |
| Sykes | 8.31 | 0.52 |
| Tekelec | 15.3 | -0.07 |
| Teletech | 10 | -0.24 |
| Verint | 21.9 | -0.26 |
| Vignette | 2.33 | 0.05 |
| ViryaNet | 5.27 | -0.09 |
| West Tel | 23.32 | 0.03 |
| Witness | 9.67 | -0.24 |
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| As of close
12/16/03
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RealMarket Resource Center |
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Resource
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Description
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Events:
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Call Center Demo & Conference -
Now in its third year, this pedestal style event offers you the opportunity to experience hands-on product demonstrations, attend educational workshops & seminars and network with your peers. You should attend if you are a Corporate/ Contact Center Manager, Customer Care
Professional, Sales & Marketing Manager, IS/IT Infrastructure Manager, quality Assurance Manager, Workforce Manager or buyer.
more >>
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Training:
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Learn one-to-one strategy -
Receive online
training for one-to-one CRM implementation strategies from the experts.
Now you can get the experience and expertise
of Peppers and Rogers Group Consulting without ever leaving your office.
This interactive Web-based training program combines the value of Peppers and
Rogers Group's live training with the convenience of the Web . . .
more >>
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Suppliers:
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CRM Solutions -
Learn more about the CRM vendors that supply product and service.
more >>
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Evaluate:
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The CRM Selection Center -
Enterprise software decisions now at your fingertips... just a click away. Powered by TEC's eBestMatch.
more >>
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Career:
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Find or fill a CRM job -
Resources for posting or searching jobs in
sales, support, call centers, marketing, etc.
more >>
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Other:
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Additional resources -
While we strive to provide as much good content as possible, we know there are many other good CRM resources. . . .
more >>
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