December 17, 2002

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Expert's Corner #REF!
 The Use and Abuse of Customer Management Systems
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Stephen Jay
Hansa Business Solutions
 
Required Reading #REF!

"Preparing for CRM"
by Thomas Hannigan & Christina Palandrano - Chatham Systems Group

 
 

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Other News

  • Pearl & Associates Selects Siebel
  • Vocus Posts Results

    • Pearl & Associates Selects Siebel [Top]
    Siebel announced that Pearl & Associates is deploying Siebel Insurance 7, MidMarket Edition, a family of multichannel sales, customer service, and marketing applications that allows small and medium-size insurance companies to compete more effectively in today's marketplace. The business processes based on best practices that are embedded in Siebel Insurance Call Center, Siebel Sales, and Siebel Service will give Pearl a view of each customer across the firm's multiple lines of business and enable it to streamline processes to reduce costs and enhance service.



    Vocus Posts Results [Top]
    Vocus announced third quarter 2002 revenue growth results, citing 49% growth over the same three month period last year and 10% growth sequentially. The third quarter marked the thirteenth (13th) consecutive quarter of revenue growth for privately held Vocus.


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