December 17, 2001

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"Are You Listening To Your Customers?"
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Other News

  • Telecom Italia And Vignette Form Alliance
  • SITEL With Group3G
  • Aspect Wins Award
  • Attenza With New VP

    • Telecom Italia And Vignette Form Alliance [Top]
    Vignette and Telecom Italia announced a partnership. Combining the Vignette Content Suite V6 and Telecom Italia hosting services, the companies intend to serve the online business needs of the top 2,000 Italian companies.



    SITEL With Group3G [Top]
    SITEL announced the signing of a contract with Group3G to provide customer care services on behalf of the wireless broadband operator in Germany. The agreement between SITEL and Group3G underscores SITEL's ongoing commitment to delivering integrated contact center services to companies in the telecommunications sector.



    Aspect Wins Award [Top]
    Frost & Sullivan announced that Aspect Communications is the recipient of the 2001 Market Engineering Brand Awareness Development Award for its contact center staffing software known as Aspect eWorkforce Management. eWorkforce Management was also recognized in 2000 by Frost & Sullivan and was selected for the Product Innovation Award.



    Attenza With New VP [Top]
    Attenza announced it has hired a new Vice-President of Business Development, Charla Michalojko, along with adding industry experts from CNET Networks and Vignette to Attenza's Board of Directors. Attenza has also added John Ciulla, Chief Information Officer of Vignette, and Russell Klein, Executive Vice President of Corporate Development at CNET Networks, to its Board of Directors.


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