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RealMarket Live! - Webcasts ON DEMAND |
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"1to1 Innovators - The Best of the Best"
Each year, the 1to1 Innovator Award program seeks to find the best CRM implementations as judged by a blue-ribbon panel of judges. This year, award winners demonstrated that CRM is an essential part of growing a company with ROI that produces competitive advantage as well as financial windfalls. This webcast will explore how Kodak was able to create and deliver their "New Digital Camera Owner" program and how the program has dramatically increased customer satisfaction, follow-on sales and referrals.
(Listen Now)
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Must-Hear for:
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CRM professionals in marketing and customer service
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What you will learn:
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How best-in-class CRM implementations are making a big impact on the bottom line.
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Featured Expert(s):
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Rosemarie Cook-Manley, CRM Manager, Eastman Kodak
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Archive
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syndicate RealMarket Live! on your web site |
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Cap Gemini Ernst & Young And MicroStrategy Forge Alliance
MicroStrategy announced the formation of an alliance with Cap Gemini Ernst & Young U.S. As a result of this agreement, CGE&Y will more than double the number of consultants trained on the MicroStrategy Business Intelligence Platform by mid-2004. Cap Gemini Technologies LLC will also resell MicroStrategy software, allowing CGE&Y to provide a technology solution to clients around the MicroStrategy platform. Through the alliance, CGE&Y will deliver MicroStrategy's enhanced scalability to companies that seek to extend their business intelligence enterprise-wide.
Boehringer Ingelheim Deploys BackWeb
Plumtree Software and offline Web software provider BackWeb Technologies announced that Boehringer Ingelheim has successfully deployed BackWeb's offline solution with its Plumtree-powered employee portal, PortalUK. Boehringer Ingelheim is now giving its UK sales and field employees offline access to enterprise applications and sales, marketing, regulation and product development information in the portal. The integrated Plumtree and BackWeb solution met the need and is helping Boehringer improve productivity, accelerate business processes and react to new business opportunities more quickly and effectively.
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Required Reading |
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Surviving In The CRM Space
The customer-relationship-management market has seen its share of proposed or completed acquisitions. And Microsoft's nascent efforts and continued expansion into the market raises the question of what the future will be for smaller CRM providers. Make no mistake. There is a future for these companies. Small and midsize CRM vendors can offer a more affordable solution that may appeal particularly to the price-sensitive midmarket customers many of these vendors serve. Read the entire article.
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Archive of past Required Reading articles |
- KANA Launches Response 8 - KANA announced the availability of KANA Response 8 software. KANA Response 8 joins KANA Contact Center and KANA IQ as applications within th . . . more >>
- ATG 6.2 Announced - ATG announced the general availability of ATG 6.2, which includes Web services-enabled capabilities for ATG Commerce and the ATG Relationshi . . . more >>
- YORK Sees Success With Siebel - Siebel Systems announced that YORK International has experienced benefits from the first two phases of its customer relationship management . . . more >>
- Witness Helps Customers - Witness Systems announced extended archiving capabilities to support compliance recording requirements in a variety of vertical industries. . . . more >>
- Hyperion Helps Dennys - Hyperion has streamlined financial and operational processes for Denny's, enabling the well-known restaurant chain to make planning decision . . . more >>
- Cubic Selects Metrix - Metrix announced that it has expanded its customer base to include Cubic Transportation Systems. Metrix will allow Cubic to automate and lin . . . more >>
- RightNow And LiquidMatrix Partner - RightNow Technologies and LiquidMatrix announced a partnership to provide customer service solutions and best practices to universities and . . . more >>
- GartnerG2 Linking Strategy Comment - As the pace of change in business increases, business risk is compounded by unaligned and rigid IT infrastructure. However, enterprises that . . . more >>
- Blue Pumpkin Announces Continued Profitability - Blue Pumpkin announced another consecutive quarter of profitability - fueled by a number of large customer deals, a significant increase in . . . more >>
- Oracle Reports Q2 Earnings - Oracle announced that second quarter revenues were up 8% to $2.5 billion while net income grew 15% to $617 million as compared to the second . . . more >>
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| Stock Index |
| RealMarket |
39.65
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-1.50%
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| Stock Index: | Tell me more |
| Dow Jones | 10,022.82 | -0.19% |
| Nasdaq | 1,918.26 | -1.60% |
| S&P 500 | 1,068.04 | -0.57% |
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| Amdocs | 25.27 | -0.93 |
| APAC | 2.55 | -0.2 |
| Applix | 2.96 | -0.03 |
| Apropos | 3.5 | -0.16 |
| Ask Jeeves | 17.92 | 0.08 |
| Aspect | 13.8 | -0.29 |
| Astea | 2.68 | -0.02 |
| ATG | 1.51 | 0.02 |
| AVAYA | 11.48 | -0.43 |
| Blue Martini | 4.63 | 0.03 |
| Broadvision | 4.53 | -0.09 |
| Chordiant | 4.4 | -0.06 |
| ClickSoftware | 4.14 | -0.11 |
| Convergys | 15.17 | -0.03 |
| Concerto | 12.02 | -0.06 |
| E.piphany | 6.99 | -0.36 |
| eGain | 2.14 | 0 |
| eLoyalty | 3.6 | 0 |
| Epicor | 12.25 | -0.25 |
| eOn | 3.93 | 0.24 |
| Firepond | 3.15 | 0.02 |
| FirstWave | 4.35 | -0.01 |
| Group 1 | 16.86 | -0.84 |
| HP | 22.01 | -0.22 |
| ICT Group | 13.13 | -0.72 |
| Interact Intell | 5.5 | -0.25 |
| Interv Brite | 9.8 | -0.49 |
| KANA | 2.88 | -0.17 |
| LivePerson | 5.45 | 0.24 |
| NCR | 35.66 | 0.2 |
| NICE | 23.45 | 0.05 |
| Onyx Software | 3.54 | -0.01 |
| Oracle | 12.7 | -0.13 |
| Pegasystems | 7.87 | -0.1 |
| PeopleSoft | 20.5 | -0.38 |
| Pivotal | 2.05 | -0.03 |
| Primus | 5.37 | 0.3 |
| Rainmaker | 1.21 | 0.02 |
| SAP | 39.85 | -0.43 |
| Selectica | 4.24 | 0.01 |
| Sento | 3.75 | 0.09 |
| ServiceWare | 0.58 | 0 |
| Siebel | 13.41 | -0.14 |
| Sitel | 2.6 | -0.21 |
| SPSS | 17.04 | -1.36 |
| SupportSoft | 12.78 | -0.81 |
| Sykes | 7.79 | -1.13 |
| Tekelec | 15.37 | -0.67 |
| Teletech | 10.24 | -0.21 |
| Verint | 22.16 | -0.84 |
| Vignette | 2.28 | 0.03 |
| ViryaNet | 5.36 | 0.05 |
| West Tel | 23.29 | 0.21 |
| Witness | 9.91 | 0.12 |
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| As of close
12/15/03
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RealMarket Resource Center |
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Resource
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Description
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Events:
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HDI 2004 Annual Conference & Expo -
We invite you to come have a ball and celebrate at HDI 2004 - the 15th annual gathering for the service and support industry! Celebrate community and service. Celebrate the past, present and future of the support industry. Celebrate change and have fun! Journey into an adventure... an exciting learning adventure that will inspire you with new strategies, introduce you to new tools of the trade, and immerse you in community spirit. Stroll the Beach Boardwalk - HDI 2004's Expo Hall - and discover the latest tools and services for the IT and customer support organization from more than 70 leading vendors.
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Training:
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Learn one-to-one strategy -
Receive online
training for one-to-one CRM implementation strategies from the experts.
Now you can get the experience and expertise
of Peppers and Rogers Group Consulting without ever leaving your office.
This interactive Web-based training program combines the value of Peppers and
Rogers Group's live training with the convenience of the Web . . .
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Suppliers:
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CRM Solutions -
Learn more about the CRM vendors that supply product and service.
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Evaluate:
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The CRM Selection Center -
Enterprise software decisions now at your fingertips... just a click away. Powered by TEC's eBestMatch.
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Career:
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Find or fill a CRM job -
Resources for posting or searching jobs in
sales, support, call centers, marketing, etc.
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Other:
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Additional resources -
While we strive to provide as much good content as possible, we know there are many other good CRM resources. . . .
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