December 16, 2002

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Expert's Corner #REF!
Q: How can I get my support team connected with our business plan?
Answer

Richard S. Gallagher
The CBORD Group
 
Required Reading #REF!

"CRM - Inside Out: the Hidden Customer"
by Michael Meltzer - Active Management Techniques (AMT)

 
 

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Other News

  • Genesys And Siebel Form Alliance
  • LivePerson Retains Genesis Select

    • Genesys And Siebel Form Alliance [Top]
    Genesys announced a cooperative technical support alliance designed to provide resolution of technical support issues for joint customers. Genesys has validated the Genesys Gplus Adapter for Siebel 7, a pre-configured integration of Genesys' Universal Queue customer interaction management, with Siebel eBusiness Applications.



    LivePerson Retains Genesis Select [Top]
    LivePerson announced that it had retained Genesis Select to initiate a institutional investor relations program. Genesis Select will work closely with LivePerson to attract portfolio managers, buy-and sell-side analysts and the investment community at large to the company's business potential, based upon the company's growing market opportunity and position.


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    Interact Intell 2.94+0.08
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    J.D. Edwards11.64-0.35
    Kana Software 2.57-0.20
    Liveperson Inc .81+0.11
    NICE9.65-0.24
    Onyx Software 1.89-0.07
    Oracle10.65-0.74
    Pegasystems Inc 5.95+0.00
    PeopleSoft17.31-0.56
    Pivotal Corp .83+0.02
    Primus Knowldge .33-0.11
    Rainmaker Sys 1.18-0.05
    SAP20.04-0.26
    Selectica Inc 2.62-0.01
    Sento1.61-0.05
    ServiceWare.55+0.00
    Siebel Systems 7.69-0.03
    Sitel Corp 1.47-0.11
    SupportSoft3.81+0.12
    Sykes Enterpris 3.10-0.05
    Tekelec9.03-0.10
    Teletech Hldgs 7.21-0.19
    Vignette Corp 1.38-0.09
    ViryaNet.83-0.01
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    Witness Systems 3.01-0.24
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