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Siebel
Partners With Nuance [Top]
Nuance announced that Siebel has signed an agreement to
license and integrate Nuance's speech recognition
technology for use in Siebel's family of eBusiness
applications. Siebel Voice leverages Nuance SpeechObjects,
software components that enable developers to create
voice-driven applications.
Oracle
Announces Earnings [Top]
Oracle announced that second quarter net income increased
62% to $623 million, or $0.11 per share, while revenue
grew to $2.7 billion. This compares to $2.3 billion in
revenue, $384 million in net income, and $0.06 per share
in Q2 last year.
24/7
Customer.com Becomes Kana Partner [Top]
24/7 Customer.com announced that it has entered into a
Technology Partnership with Kana. As part of this
partnership, 24/7 Customer.com will offer Kana's customers
an outsourced customer service solution for their
operations. Working with Kana software products, 24/7
Customer.com will provide voice and e-mail-based customer
support services using its eRelationship Officers who work
in Bangalore, India.
Verity
Teams With IBM [Top]
Verity announced that it is working with IBM Global
Services on an offering to deliver a range of business and
technical services for the development of portals. IBM's
Portal Offering will include tools and techniques to
customize levels of content and function for each
customer.
Support
Performance Continues Growth [Top]
Support Performance announces the addition of two support
and help desk industry veterans to its certification
auditors. Kristin Robertson President of KR Consulting and
Dr. Eugene Ball President of Help Desk Solutions,
certified Help Desk Institute Auditors both, have joined
the Support Performance to provide site-certification
related services. The Support Performance team of auditors
provides for assessment and improvement for multi-site
support operations.
Ann
Taylor Selects Convergys [Top]
Convergys announced it has signed a contract with Ann
Taylor. Convergys' contact centers will provide client
service and sales support for Ann Taylor's clients.
Convergys' contact centers blend web-based customer
service technologies with traditional channels such as
phone, fax, mail, and interactive voice response to help
promote customer satisfaction and loyalty.
Tightlink
Raises $16 Million [Top]
TightLink announced that it has completed a $16 million
Series B funding round led by Sierra Ventures. In
addition, Series A investor The Roda Group continued
participation, and new investor Angel Investors as well as
select individual investors, contributed to this round.
Neteos
Strengthens Team [Top]
Neteos announced that Bill Varga, most recently VP of
major account sales at Interact Commerce and VP of sales
for Interact.com, has joined the eCRM solution provider,
as VP of worldwide sales.
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