December 14, 2001

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Expert's Corner [search]
Q: Should soft skills still be high on my list when my budget has been cut to practically nothing?
Answer

Tracy Wetjen
Technical Support Solutions
 
Required Reading [search]

"The Marriage of CRM and ROI"
by Adam Honig - Akibia Consulting
 
 

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DCI's Customer Relationship Management Conference & Exposition
February 13-15, 2002
McCormick Place, Lakeside Center, Chicago, IL
 


Other News


Toyota Australia Licenses Vignette [Top]
Toyota Australia announced that it has selected Vignette content management applications to power its e-business initiatives. The Prius Web site, http://www.prius.toyota.com.au/, is the first of a series of updated Toyota Australia sites that will use Vignette's content and personalization technology to provide online customer support and dealer services.



Netmining Agreement With Accrue [Top]
Netmining has entered into an agreement with the American firm, Accrue Software, regarding the distribution of its software application, HitsIntoLeads. Under the terms of the agreement, Accrue will include HitsIntoLeads in its Internet analytics offerings and will be marketed through Accrue's distribution network in the EMEA region (Europe, the Middle East and Africa).



ANALYTICi Utilizing Group 1 [Top]
Group 1 announced that consulting firm ANALYTICi is utilizing its customer data quality solutions in ANALYTICi's client engagements. ANALYTICi is a consulting organization providing CRM application strategy, hosted database marketing solutions, and customized multi-channel tracking systems in an effort to ensure ROI maximization.



Staubach Implements Sant [Top]
The Sant Corporation announced that Staubach Global Services will rollout Sant's eRFPMaster software to their national proposal center. Staubach will use the software to streamline the process of responding to complex request for proposals (RFPs) and increase their win ratio.



Sauter To Include eMation [Top]
eMation and Sauter Controls announced the use of eMation's DRM technology within Sauter's novaPro Open software. novaPro Open, the newest incarnation of Sauter's novaPro product line, is designed for use in building automation systems.



Vector Using Siebel [Top]
Siebel announced that Vector is enhancing customer service and satisfaction using Siebel eBusiness Applications. By introducing Siebel eEnergy, Vector has created a view of its customers and business partners, and created a customer-driven business model, aiming to `set the standard' for business in the deregulated national electricity market.


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Stock Index
RealMarket 62.51 -0.62%
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Dow Jones 09,766.45 -1.30%
Nasdaq 1,946.51 -3.23%
S&P 500 1,119.38 -1.44%
Apac Cust Svc 2.89 +0.07
Applix Inc 1.84 +0.04
Apropos Tech 1.95 -0.08
Ask Jeeves Inc 2.90 +0.09
Astea .70 -0.04
Aspect Comms 3.31 +0.01
AVAYA 12.50 -1.06
Blue Martini 2.33 -0.28
Broadvision 3.00 -0.35
Chordiant Sftwr 6.36 -0.39
Convergys Cp 36.66 +0.83
Davox Corp 9.14 +0.12
Delano Tech Cp .86 +0.06
E.piphany Inc 9.13 -0.72
eGain Comms Cp 1.52 -0.06
eLoyalty Corp .62 -0.02
Firepond Inc .79 -0.02
HNC Software 20.97 -0.58
ICT Group Inc 16.30 -0.26
Interact Intell 5.75 -0.10
Interv Brite 12.50 -0.14
Kana Comms 1.64 +0.00
J.D. Edwards 14.80 -0.05
Liveperson Inc .25 -0.02
NICE 15.20 -1.30
Nortel Networks 7.43 -0.96
Onyx Software 3.80 +0.00
Oracle 14.67 -0.44
Pegasystems Inc 4.50 -0.09
PeopleSoft 38.30 -1.18
Peregrine Sys 16.46 -0.30
Pivotal Corp 5.15 -0.18
Primus Knowldge .89 -0.01
Rainmaker Sys .26 +0.00
SAP 31.75 -1.33
Selectica Inc 4.90 +0.00
ServiceWare .33 +0.07
Siebel Systems 25.41 +0.26
Sitel Corp 2.06 -0.02
Support.com 5.64 +0.61
Sykes Enterpris 11.20 -0.72
Syntellect 1.40 0.00
Teletech Hldgs 12.52 -0.47
Vignette Corp 5.31 -0.61
ViryaNet .56 +0.00
West Teleserv 25.34 +0.34
Witness Systems 12.95 +0.32
Xchange .22 -0.03
As of close 12/13/2001
 
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