Headline News for CRM
 |
|
|
 |
| Free Newsletter! | ||||||
| Send it to a Colleague | ||||||
|
||||||
| Required Reading | ||||||
|
||||||
|
Featured Event |
||||||
|
Are
customer needs exceeding your support capabilities? -
SafeHarbor.com Webinar |
||||||
|
Sr.
Oracle DBA |
||||||
|
||||||
Other
News
SSPA
Europe Forms Advisory Board [Top]
The Software Support Professionals Association (SSPA) and
the SSPA Europe announced today the formation of the SSPA
Europe Advisory Board. The SSPA Europe is one of the
Supportgate.com communities that also include the Software
Support Professionals Association (SSPA), The Service
Vendor Alliance (SVA) and The Technical Support
Professionals Society (TSPS).
Sento
Appoints VP [Top]
Sento announced the appointment of Nancy Baumgartner as VP
of Sales. Baumgartner, most recently Director of New
Business with Convergys, has 14 years of experience in
sales, new business development and systems
implementation.
Siebel
And OnDemand Partner [Top]
OnDemand announced that they have formed a partnership to
deliver a portfolio of managed PRM business services to
companies aiming to increase channel revenues, profits and
customer satisfaction. As a Siebel Premier Partner,
OnDemand will resell Siebel eChannel in conjunction with
OnDemand's technology and services as an integrated
managed service.
Selectica
And KPMG Form Alliance [Top]
Selectica and KPMG announced an alliance to integrate
Selectica's ISS into KPMG Consulting's eCRM solutions to
provide a solution for configuring and selling products
and services over the Internet. The alliance will combine
KPMG Consulting's domain and integration experience with
Selectica's technological proficiency in building
Internet-based selling and configuration applications.
ReleaseNow
Implements LivePerson [Top]
ReleaseNow announced the implementation of online customer
support technology from LivePerson. ReleaseNow will
integrate a LivePerson Chat icon into e-commerce sites it
develops and hosts. If a buyer has a question, he or she
is connected with operators via a text-based chat.
InsLogic
Selects Pivotal [Top]
Pivotal announced that InsLogic has selected the Pivotal
Demand Chain Network solution suite to create Web services
and products for companies in the insurance industry. The
Pivotal Demand Chain Network solution suite enables
InsLogic to enhance its eInsurance solution with eCommerce
and CRM capabilities.
HearMe
Selects NewChannel [Top]
NewChannel announced that HearMe has selected NewChannel's
acquisition and eSales solution. NewChannel will enable
HearMe to invite Web site visitors to a permissions-based
sales consultation, allowing its sales force to consult
with Web prospects, thereby turning the HearMe Web site
into a proactive sales channel.
Sony
Music Australia Deploys Interactive Intelligence [Top]
Sony Music Australia deployed an interaction management
solution by Interactive Intelligence to process national
sales and customer service inquiries from major music
retail clients such as Sanity and HMV. Call Time Solutions
installed the Customer Interaction Center in August at
Sony Music's contact center facility in Sydney.
Front
Page News
| RealMarket Live! Webcast | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Converting a Reactive Help Desk to a Proactive Service Center | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Listen
 Chris Ryan Front Range Solutions, HEAT Division |
 |
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Experts Corner | Required Reading | Events Calendar | Career Opportunities | CRM Info | Suppliers
About | Contact | Home | Board of Advocates | Affiliations
Copyright (c) 2000 RealMarket, Inc. All Rights Reserved. Privacy Policy
The information contained herein has been obtained from sources believed to be reliable. RealMarket is a registered trademark.