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			RealMarket Live! - Webcasts ON DEMAND
		"1to1 Innovators - The Best of the Best"    Each year, the 1to1 Innovator Award program seeks to find the best CRM implementations as judged by a blue-ribbon panel of judges. This year, award winners demonstrated that CRM is an essential part of growing a company with ROI that produces competitive advantage as well as financial windfalls. This webcast will explore how Kodak was able to create and deliver their "New Digital Camera Owner" program and how the program has dramatically increased customer satisfaction, follow-on sales and referrals. (Listen Now)   Must-Hear for:    CRM professionals in marketing and customer service What you will learn:    How best-in-class CRM implementations are making a big impact on the bottom line. Featured Expert(s):    Rosemarie Cook-Manley, CRM Manager, Eastman Kodak
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datorbutiken.com Selects Avail Intelligence Predictor
Shoppingsajterna Svenska AB, the company behind B2B & B2C E-Commerce store datorbutiken.com, has chosen Avail Intelligence's Predictor ASP service to give their customers better service. Predictor enables automatic, personalized offerings to all customers based on each customers' purchasing pattern and behavior.

Red Box Recorders LTD And Redbox LLC Sign Agreement
RedBox Recorders LTD and Redbox LLC sign Premier Reseller agreement giving Red Box Recorders immediate presence in the United States. Red Box Recorders is a provider of compliance and high-volume recording solutions for customer contact centers, trading floors and IP telephony. The agreement gives the combined companies expertise in the contact center marketplace including voice processing, CTI, and performance optimization software and services.

			Required Reading
		Case Study: Employee Performance Management in Healthcare Contact Center    Executives have always sought to link individual employee performance to corporate goals and objectives, but the tools have always made this a fairly manual and tedious task. A new category of software is emerging called employee performance management that is tackling this tought problem right in the contact center. more >>
Archive of past Required Reading articles

• TechExcel Announces DevTrack 5.6 - TechExcel announced the general availability of DevTrack 5.6. The new release enhances the defect tracking tool's power to manage and automa . . . more >>
• Commence Announces Enterprise Edition - Commence Corporation announced the release of an enterprise edition of (Commence RM) the company's CRM application suite. Commence RM has n . . . more >>
• Elix Helps Santa Handle Calls - Elix announced that it has pooled its expertise with that of Nü Echo and CONCEPT S2i to build an application for the Holiday Season that sh . . . more >>
• Vignette Completes Acquisition of Intraspect - Vignette announced the completion of its acquisition of privately held Intraspect Software Inc. Vignette is now offers organizations a unifi . . . more >>
• META Recognizes Siebel Enterprise Marketing - Siebel announced that its Marketing solution has been ranked a market leader in META Group's METAspectrum vendor analysis for Enterprise Mar . . . more >>
• Online Order Abandonment Report - Kefta announced the results of its twelve month shopping cart/financial applications abandonment study. The results were culled from online . . . more >>
• NICE and Dictaphone Settle Patent Litigation - NICE and Dictaphone announced that the two companies have agreed to dismiss all claims and counterclaims in connection with Dictaphone's pat . . . more >>
• California AAA Selects AIM - AIM technology announced that the California State Automobile Association (CSAA), the AAA Club serving Northern California, Utah and Nevada, . . . more >>
• NBAD Luanches With Altitude Software - Altitude Software announced that National Bank of Abu Dhabi (NBAD) has launched its contact center with the Altitude uCI suite to accommodat . . . more >>
• McFadyen Consulting And ATG Team Up - McFadyen Consulting and ATG announced six new service offerings designed to facilitate the implementation of ATG Publishing. ATG Publishing . . . more >>

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Dow Jones	10,008.16	0.86%
Nasdaq	1,942.32	1.94%
S&P 500	1,071.21	1.14%
Amdocs	25.63	0.66
APAC	2.88	-0.12
Applix	3	0.03
Apropos	3.49	-0.01
Ask Jeeves	18.17	0.87
Aspect	14	0.93
Astea	2.68	0.06
ATG	1.5	-0.03
AVAYA	11.74	0.63
Blue Martini	4.39	0.05
Broadvision	4.67	0.25
Chordiant	4.26	0.21
ClickSoftware	3.94	0.14
Convergys	15.18	0.25
Concerto	12	0
E.piphany	7.23	0.22
eGain	2.199	-0.091
eLoyalty	3.65	0.08
Epicor	10.75	0.59
eOn	3.39	0.19
Firepond	3.15	0.02
FirstWave	4.3	-0.28
Group 1	16.92	0.06
HP	22.25	0.25
ICT Group	13.76	0.28
Interact Intell	5.52	0.46
Interv Brite	9.74	0.18
KANA	2.97	0.05
LivePerson	5.59	0.53
NCR	35.61	0.27
NICE	23.3	0.49
Onyx Software	3.47	0.15
Oracle	12.82	0.04
Pegasystems	7.8	0.09
PeopleSoft	20.95	0.4
Pivotal	2.08	0
Primus	5.17	0.37
Rainmaker	1.16	0.03
SAP	40.76	0.69
Selectica	4.28	0.01
Sento	3.88	0.08
ServiceWare	0.58	0
Siebel	13.42	0.38
Sitel	2.75	0.09
SPSS	17.96	1.02
SupportSoft	13.255	0.735
Sykes	8.9	0.22
Tekelec	16.18	1.5
Teletech	10.65	0.25
Verint	22.221	0.591
Vignette	2.16	0.08
ViryaNet	5.43	0.1
West Tel	23.1	-0.98
Witness	9.16	0.02
As of close 12/11/03