December 11, 2002

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Abby Guha
Oracle Corporation
 
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  • Deloitte Consulting And Siebel Team
  • Apropos Receives Patent

    • Deloitte Consulting And Siebel Team [Top]
    Deloitte Consulting and Siebel announced that they have collaborated to design and deliver a complaints management solution prototype for medical device companies. The joint solution prototype delivers a process for tracking complaints by product, problem, symptom, outcome, geography, lot number, and customer type. The solution aims to enable companies to report complaint details and resolutions to the appropriate regulatory agencies, as well as automate follow-up actions and communications between the complaints management and product development departments.



    Apropos Receives Patent [Top]
    Apropos announces it has been awarded a patent for technology that allows for the blending of multiple communications mediums and for the manual selection or automatic presentation of interactions to end-users in an enterprise. The patented technology, the foundation of Apropos' Interaction Management Suite, enables the company to uniquely deliver fully blended contact center solutions to its clients including the blending of communications originating as inbound and outbound telephone calls, e-mails, web chat/collaborations, faxes or any other communication type.


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     Sun Microsystems

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