December 11, 2001

  Previous Issue                                                                      About    Contact    Affiliations    Home                           


Headline News for CRM

         

 
News Search:

 
 
Free Newsletter!
Subscribe to RealMarket Today!

 TEXT HTML
Privacy Policy
 
Send it to a Colleague
Send this report to a colleague with your personal message.
 
 
Expert's Corner [search]
 Quality Monitoring Captures Center Stage
More:

Kevin Hegebarth
Witness Systems
 
Required Reading [search]

"CRM: Three Steps Forward, One Step Back"
by Dick Lee - High-Yield Marketing for Tacit Knowledge Systems

 
 

Featured Event [search]

Working With the Analysts
December 14, 2001
Austin, TX

 


Other News

  • Amdocs And Ericsson To Provide For Wingcast
  • Onyx And Deloitte And Touche Work Together
  • Blue Cross And Blue Shield Of Minnesota Selects KANA
  • BackWeb Helps Drive B2E
  • ING Selects Vignette

    • Amdocs And Ericsson To Provide For Wingcast [Top]
    Wingcast and QUALCOMM announced that they have signed agreements with Amdocs and Ericsson. Together, the companies aim to develop a billing and mediation solution for Wingcast's forthcoming telematics applications and service delivery system scheduled to launch in model year 2003.



    Onyx And Deloitte And Touche Work Together [Top]
    Onyx announced the London Borough of Brent has chosen Onyx to supply its CRM system as part of Brent's 'E-Shop' Pathfinder project. Onyx will work with Deloitte & Touche, the prime contractor and joint implementation partner.



    Blue Cross And Blue Shield Of Minnesota Selects KANA [Top]
    KANA announced that Blue Cross and Blue Shield of Minnesota is implementing KANA Contact Center software, KANA Response software, and KANA Connect software to provide personal and interactive customer support through its contact center while reducing costs for Blue Cross members, agents and service providers.



    BackWeb Helps Drive B2E [Top]
    BackWeb announced that it has formed a global alliance with PwC Consulting, a business of PricewaterhouseCoopers. BackWeb will participate as a contributor to PwC Consulting's B2E (business-to-extended enterprise) initiative, which aims to enable enterprises to unlock the potential of their businesses, and optimize their existing assets, through the use of Web-based portal technologies.



    ING Selects Vignette [Top]
    Vignette announced that ING E-Business Centre Netherlands will use Vignette's content management server to deliver personalized content from internal and external sources to the users of its current and future Internet portals in the Netherlands.


    Front Page News

     

     
    RealMarket Live! Webcast
    The 7 Deadly Sins of CRM
    Listen

    Jill Dyche
     Baseline Consulting Group
     
    Island Data

     

    Stock Index
    RealMarket62.09-0.90%
    Stock Index:Tell me more 
    Dow Jones09,921.45-1.27%
    Nasdaq1,992.12-1.44%
    S&P 5001,139.93-1.59%
    Apac Cust Svc 2.84-0.03
    Applix Inc 1.83+0.03
    Apropos Tech 2.03-0.02
    Ask Jeeves Inc 2.32-0.05
    Astea.79+0.00
    Aspect Comms 3.14-0.31
    AVAYA13.15+0.17
    Blue Martini1.63-0.02
    Broadvision 3.30+0.11
    Chordiant Sftwr 6.45-0.25
    Convergys Cp 37.53-0.72
    Davox Corp 9.08+0.04
    Delano Tech Cp .70-0.01
    E.piphany Inc 9.36+0.38
    eGain Comms Cp 1.55-0.09
    eLoyalty Corp .60+0.00
    Firepond Inc .80-0.04
    HNC Software20.98-0.58
    ICT Group Inc16.56+0.00
    Interact Intell 5.13-0.22
    Interv Brite 17.99+0.26
    Kana Comms 1.83-0.05
    J.D. Edwards14.51+0.26
    Liveperson Inc .29+0.01
    NICE16.72-0.03
    Nortel Networks8.28-0.56
    Onyx Software 4.01-0.25
    Oracle15.42-0.49
    Pegasystems Inc 4.20+0.00
    PeopleSoft37.88-0.67
    Peregrine Sys 16.05+0.14
    Pivotal Corp 5.74-0.14
    Primus Knowldge .76+0.05
    Rainmaker Sys .20-0.04
    SAP32.64-0.90
    Selectica Inc 4.36+0.26
    ServiceWare.25+0.00
    Siebel Systems 24.03+0.01
    Sitel Corp 2.07-0.18
    Support.com4.10-0.05
    Sykes Enterpris 10.95-0.18
    Syntellect 1.39+0.07
    Teletech Hldgs 12.89-1.26
    Vignette Corp 5.58-0.27
    ViryaNet.55-0.02
    West Teleserv 26.74-0.11
    Witness Systems 12.37+0.42
    Xchange.26+0.01
    As of close 12/10/2001
      ServiceWare
     RealMarket Today! (Search, Archive, Subscribe, Unsubscribe) |  RealMarket Live (Upcoming, Archive)
    Experts Corner  |  Required Reading  |  Events Calendar  |  Career Opportunities  |  CRM Info  |  Suppliers
    About  | Contact  | Home  | Board of Advocates  | Affiliations
     
     Copyright (c) 2001   RealMarket, Inc.   All Rights Reserved.   ISSN: 1534-1135    Privacy Policy
    The information contained herein has been obtained from sources believed to be reliable. RealMarket is a registered trademark.