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UK
Post Office Standardizes On Siebel [Top]
Siebel announced that the UK Post Office will standardize
its customer-facing operations on Siebel eBusiness
Applications. The customer-focused eBusiness solution aims
to enable The Post Office to enhance responsiveness to
customers across multiple communications channels.
InterVoice-Brite
Joins Telecom Program [Top]
The Softswitch Source and InterVoice-Brite announced that
InterVoice-Brite has joined telecom technologies' INIP
Powered Partner Program. The agreement calls for the two
companies to engage in interoperability testing as well as
joint sales and marketing on a global basis.
HDI
Initiates Survey [Top]
Help Desk Institute (HDI) announced that it has launched a
web-based survey that aims to help to bring added focus
and additional member input to professional networking
opportunities. Visitors to HDI's website will be presented
with an 11-question survey that asks questions such as the
respondent's position, industry, geographical location,
organization size, number of customers supported, years of
experience, budget size, processes and technologies
supported.
Interactive
Intelligence Offers Japanese Version [Top]
Interactive Intelligence announced the general
availability of the Japanese version of Interaction
Dialer. Interaction Dialer adds full campaign management
and call blending capabilities to Enterprise Interaction
Center. Interactive Intelligence is offering a Japanese
version of Interaction Dialer to keep pace with the
growing demand for telemarketing solutions in that part of
the world.
Sykes
Announces Expansion In Germany [Top]
Sykes announced that it will open a new customer support
center in Germany to accommodate the growing demand for
support in the communications industry. The facility, the
Company's sixth center in Germany, will be located in
Pasewalk and will add the capacity of 432 seats on a
single shift.
BroadVision
Appoints Penny Johnson to VP [Top]
BroadVision announced it has appointed Penny Johnson to
the position of VP of Worldwide Corporate Marketing. Ms.
Johnson is responsible for BroadVision's corporate
marketing operations worldwide - including advertising and
branding, marketing communications, public relations and
event marketing.
Davox
Expansion with New Office in Japan [Top]
Davox announced that it has opened a new branch office in
Japan through its wholly-owned subsidiary, Davox Japan
Corporation. The new office will help Davox better serve
its expanding Japanese customer base.
ViryaNet
Promotes Executives [Top]
ViryaNet announced the promotions of three of its
executives: Karen Chetrit to vice president of
engineering, Nir Diskin to vice president of product
management, and Oded Sofer to vice president, e-product
group.
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