December 10, 2002

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Expert's Corner #REF!
Q: How do you minimize employee resistance to change?
Answer

David Brown
Support Center University
 
Required Reading #REF!

"Mobile Communications: Case Studies"
by Susan Trout - Vytek Wireless, Inc.

 
 

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Other News

  • Performix And eLoyalty Formalize Partnership
  • Intuit Uses Siebel

    • Performix And eLoyalty Formalize Partnership [Top]
    Performix Technologies and eLoyalty partner to bring to market a combined customer and employee management solution for contact centers. The merger of customer relationship management and employee performance management aims to enable organizations to drive real profitability within their businesses by connecting their customer insights with their employee's performance.



    Intuit Uses Siebel [Top]
    Siebel Systems announced that Intuit has deployed Siebel eBusiness Applications in a large part of its Small Business Personal Finance division. Intuit is using Siebel Call Center and Siebel Service, a family of products that allow organizations to build customer relationships and deliver service while.


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