December 10, 2001

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Expert's Corner [search]
Q: Improving Customer Relationships -What is more important? Results or Perception?
Answer

Rod Dahl
Virsten TeleCorp
 
Required Reading [search]

"Customer Loyalty - the new battleground for telcos"
by  - Chorleywood Consulting

 
 

Featured Event [search]

Customer Relationship Management Conf & Expo
December 12-13, 2001
Los Angeles, CA

 


Other News

  • Physicians Selects MarketSoft
  • TNT Express Selects Teradata
  • Convergys In India
  • Akamai Wins Award
  • Harte-Hanks Expands Alliance

    • Physicians Selects MarketSoft [Top]
    MarketSoft announced that Physicians Mutual Insurance Company has chosen sales lead management software from MarketSoft to support a major upgrade of its marketing systems. With MarketSoft and other technologies, Physicians Mutual expects to increase its sales closure rate and reduce - from seven days to a few hours - the time it takes a newly generated lead to reach a qualified agent. Physicians Mutual has selected MarketSoft's DemandMore Leads to ensure a qualified agent acts upon every sales lead the company generates.



    TNT Express Selects Teradata [Top]
    Teradata announced an agreement to supply TNT Express with a Teradata enterprise data warehouse solution. The Teradata Warehouse, which will be installed at TNT's National Data Centre in Warwickshire, will provide a single view of the business and its customers and will be used to support tactical decision-making across the enterprise.



    Convergys In India [Top]
    Convergys announced the opening of its first integrated contact center in India. The Convergys facility, with a production capacity of 1,900 seats, is the largest and only U.S. company- owned contact center in India.



    Akamai Wins Award [Top]
    The internal customer support team at Akamai Technologies has been named Customer Support Team of the Year. Winners were selected by STI Knowledge's Global Management Council and announced at STI's Knowledge Center Symposium at the Bellagio Hotel in Las Vegas on August 20.



    Harte-Hanks Expands Alliance [Top]
    The Harte-Hanks Trillium Software division has expanded its Technology Alliance Initiative with the signing of three new international resellers. The Eniac Corporation of Venezuela, BlueDot Software of Switzerland, and IntoDQ of The Netherlands have agreed to distribute the Trillium Software System.


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