| |
|
|
| | | |
RealMarket Live! - Webcasts ON DEMAND |
|
 |
|
 |
|
"The eLearning-Quality Monitoring Connection"
eLearning can provide the final step in the call center agent performance optimization process. Once agent skills and contact center performance gaps have been identified, managers are challenged to enhance agent skills or face repeating the same errors, causing customer attrition and revenue decline. Learn how to integrate eLearning with QM so you can provide coaching solutions that deliver continuous improvement rather than a basic training solution.
(Listen Now)
|
Must-Hear for:
|
Contact center managers, Customer service professionals
|
|
What you will learn:
|
How to integrate eLearning and Quality Monitoring to improve overall contact center performance.
|
|
Featured Expert(s):
|
Matt Storm, Product Manager , e-Talk
|
| |
Archive
| |
|
syndicate RealMarket Live! on your web site |
|
| |
E.piphany Names CTO
E.piphany announced that David Morandi has been named to the position of Chief Technology Officer. As CTO, Mr. Morandi will be responsible for guiding the strategic direction of E.piphany technology and products. He will also play a vital role as an executive liaison between E.piphany customers and partners and the future direction of E.piphany's technology solutions. Previously, Mr. Morandi held the position of Vice President and Chief Architect at E.piphany.
Salesnet Expands International Presence
Salesnet announced that it has expanded its Business Partner Program to include a number of international relationships. The additional partners are equipped to distribute Salesnet’s products and services globally. Salesnet’s latest partnerships include Entelegen in Europe, Salesnet Australia, The SalesAid Group in Canada and Automation Group International in Latin America.
| | | |
Required Reading |
|
|
| |
|
Five Ways to be a Good CRM Customer
CRM is so complex that it's easy to blame problems on vendors or consultants or resellers. However, CRM users must take responsibility for their own success. Here's what every CRM project leader must do when dealing with internal staff, vendors, integrators, and consultants to ensure the CRM initiative is truly fruitful.
more >>
| |
|
Archive of past Required Reading articles |
- Pivotal Inks Deal With CDC - Pivotal announced that its proposed combination with CDC Software is expected to close before the end of February 2004. . . . . . . more >>
- Blue Pumpkin and Gartner Team to Add Benchmarking - Blue Pumpkin announced a teaming agreement with Gartner to introduce industry benchmarking as a new component of Blue Pu . . . . . . more >>
- Microsoft CRM 1.2 Available in N. America - Microsoft CRM 1.2 builds on the existing business productivity functionality available in Microsoft CRM 1.0 and enhances . . . . . . more >>
- PeopleSupport Implements Verint - PeopleSupport has selected Verint’s ULTRA Intelligent Recording solution for the company’s virtual contact centers, span . . . . . . more >>
- Belgacom SA Utilizing SupportSoft - SupportSoft announced that Belgacom SA has expanded enterprise-wide support for its employees with the addition of Suppo . . . . . . more >>
- Aqueduct and ChannelWave Merge - Aqueduct and ChannelWave Software announced that the two companies have merged and formed a new company called ChannelWa . . . . . . more >>
- NetSuite Adds Customization Capability - NetSuite announced new customization technology that enables companies to alter NetSuite's Web-native, on-demand product . . . . . . more >>
- CustomerSat Announces Survey Best Practices White Paper - CustomerSat released the white paper "Saving At-Risk Customers and Revenue through Survey Action Management." The whit . . . . . . more >>
- Varian Selects SAP - SAP AG announced that Varian has selected mySAP CRM to enhance the effectiveness of its customer service and sales activ . . . . . . more >>
- Bezeq Deploys CosmoCom - CosmoCom announced that Bezeq is now offering network-hosted services based on CosmoCom technology. These services web- . . . . . . more >>
|
| Stock Index |
| RealMarket |
39.57
|
0.32%
|
| Stock Index: | Tell me more |
| Dow Jones | 9,965.27 | 1.03% |
| Nasdaq | 1,948.85 | 0.57% |
| S&P 500 | 1,069.30 | 0.73% |
|
| Amdocs | 25.45 | 0 |
| APAC | 2.66 | 0.1 |
| Applix | 3 | 0.06 |
| Apropos | 3.55 | -0.23 |
| Ask Jeeves | 17.75 | -0.75 |
| Aspect | 13.46 | -0.46 |
| Astea | 2.4 | -0.18 |
| ATG | 1.58 | -0.03 |
| AVAYA | 12.04 | -0.69 |
| Blue Martini | 4.4 | -0.26 |
| Broadvision | 4.59 | 0.08 |
| Chordiant | 4.3 | 0.17 |
| ClickSoftware | 4.3 | 0.02 |
| Convergys | 14.95 | -0.16 |
| Concerto | 12 | 0.02 |
| E.piphany | 7.22 | 0.04 |
| eGain | 2.401 | -0.209 |
| eLoyalty | 3.71 | -0.02 |
| Epicor | 11.46 | -0.05 |
| eOn | 3.72 | 0.32 |
| Firepond | 3.15 | 0.02 |
| FirstWave | 4.75 | -0.01 |
| Group 1 | 17.44 | 0.34 |
| HP | 22.48 | 0.37 |
| ICT Group | 13.68 | 0.21 |
| Interact Intell | 5.4 | 0.35 |
| Interv Brite | 9.91 | -0.16 |
| KANA | 3.1 | -0.1 |
| LivePerson | 5.84 | 0.28 |
| NCR | 35.52 | 0.82 |
| NICE | 22.665 | 0.035 |
| Onyx Software | 3.85 | -0.18 |
| Oracle | 12.81 | 0.07 |
| Pegasystems | 7.92 | 0.26 |
| PeopleSoft | 21.41 | 0.04 |
| Pivotal | 2.08 | 0 |
| Primus | 5.07 | 0.12 |
| Rainmaker | 1.22 | -0.03 |
| SAP | 40.1 | 0.65 |
| Selectica | 4.35 | -0.13 |
| Sento | 3.671 | -0.009 |
| ServiceWare | 0.58 | 0 |
| Siebel | 13.01 | 0.2 |
| Sitel | 2.73 | 0.12 |
| SPSS | 17.85 | -0.57 |
| SupportSoft | 13.25 | 0.12 |
| Sykes | 8.64 | 0.14 |
| Tekelec | 15.64 | -0.11 |
| Teletech | 10.99 | 0.29 |
| Verint | 21.71 | -0.38 |
| Vignette | 2.31 | -0.06 |
| ViryaNet | 5.51 | -0.13 |
| West Tel | 24.14 | 0.2 |
| Witness | 9.28 | -0.02 |
 |
| As of close
12/08/03
|
|
| |
|
|
RealMarket Resource Center |
|
|
Resource
|
Description
|
Events:
|
HDI 2004 Annual Conference & Expo -
We invite you to come have a ball and celebrate at HDI 2004 – the 15th annual gathering for the service and support industry! Celebrate community and service. Celebrate the past, present and future of the support industry. Celebrate change and have fun! Journey into an adventure… an exciting learning adventure that will inspire you with new strategies, introduce you to new tools of the trade, and immerse you in community spirit. Stroll the Beach Boardwalk – HDI 2004’s Expo Hall – and discover the latest tools and services for the IT and customer support organization from more than 70 leading vendors.
more >>
|
|
Training:
|
Learn one-to-one strategy -
Receive online
training for one-to-one CRM implementation strategies from the experts.
Now you can get the experience and expertise
of Peppers and Rogers Group Consulting without ever leaving your office.
This interactive Web-based training program combines the value of Peppers and
Rogers Group’s live training with the convenience of the Web . . .
more >>
|
|
Suppliers:
|
CRM Solutions -
Learn more about the CRM vendors that supply product and service.
more >>
|
|
Evaluate:
|
The CRM Selection Center -
Enterprise software decisions now at your fingertips... just a click away. Powered by TEC's eBestMatch.
more >>
|
|
Career:
|
Find or fill a CRM job -
Resources for posting or searching jobs in
sales, support, call centers, marketing, etc.
more >>
|
|
Other:
|
Additional resources -
While we strive to provide as much good content as possible, we know there are many other good CRM resources. . . .
more >>
|
|
| |
|
| |
