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RealMarket Live! - Webcasts ON DEMAND |
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"1to1 Innovators - The Best of the Best"
Each year, the 1to1 Innovator Award program seeks to find the best CRM implementations as judged by a blue-ribbon panel of judges. This year, award winners demonstrated that CRM is an essential part of growing a company with ROI that produces competitive advantage as well as financial windfalls. This webcast will explore how Kodak was able to create and deliver their "New Digital Camera Owner" program and how the program has dramatically increased customer satisfaction, follow-on sales and referrals.
(Listen Now)
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Must-Hear for:
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CRM professionals in marketing and customer service
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What you will learn:
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How best-in-class CRM implementations are making a big impact on the bottom line.
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Featured Expert(s):
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Rosemarie Cook-Manley, CRM Manager, Eastman Kodak
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Archive
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syndicate RealMarket Live! on your web site |
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Voice Print And CallMiner Join Forces
Voice Print International announced a partnership with CallMiner, a developer of audio mining, data analysis and trending solutions. Contact centers can now utilize CallMiner in conjunction with Voice Print's full-time recording solutions to capture and derive actionable intelligence from data buried in each and every call. CallMiner's speech recognition technology converts recorded conversations into text, which can then be searched and analyzed to uncover business intelligence for trending and other purposes.
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Required Reading |
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Business Intelligence: No More Living in the Past
Business intelligence started out as a means to use historical data collected over a period of time to predict trends. Analysts would spin through a mountain of data, and use their business knowledge to determine future strategies. The landscape appears to be changing, though. Predictive analytics software is helping business managers spot commonalities, trends, and associations among customers that they never would've seen before.
more >>
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Archive of past Required Reading articles |
- Context Technologies Launches New CRM Product - Context Technologies announced the release of its latest version of its ContextPAS software. ContextPAS is a customizable and scalable, brow . . . more >>
- DoubleClick Ensemble 6.5 Launched - DoubleClick launched DoubleClick Ensemble 6.5 featuring new customer intelligence, marketing and integration with DoubleClick's email soluti . . . more >>
- ASC Launches MARATHON EVOlite - ASC telecom announces the launch of MARATHON EVOlite, ASC's new plug-and-play communications recording solution for Small to Medium Enterpri . . . more >>
- Axiom Announces Contract Award - Axiom announced a contract award to provide Pennichuck Water Works with Axiom's Mobility scheduling solution. The scheduling solution will p . . . more >>
- Thomson Elite Announces Additional .NET Functionality - Thomson Elite announced expanded support for Microsoft .NET technologies, including Windows Server 2003 certification of its integrated prac . . . more >>
- Transcom Sites Go Live with Altitude - Altitude Software announced that Transcom is implementing Altitude uCI Predictive Solution at Transcom sites in Austria, Germany, Spain, Por . . . more >>
- Fordham Students Use RightNow - RightNow Technologies announced Fordham University has successfully implemented RightNow's technology to give students immediate answers to . . . more >>
- Oriflame Licenses Software From Avail - Avail Intelligence announced that the international cosmetics company Oriflame has licensed the software Avail Predictor from Avail Intellig . . . more >>
- Copia Joins Forces with UserTrends - Copia announced a joint marketing partnership with UserTrends, a provider of value added personalized e-mail marketing solutions for both t . . . more >>
- eGain Customers Receive Mention - eGain announced that many of its customers were among the fifth annual Internet Retailer Magazine's "Best of the Web--Top 50 Retailing Sites . . . more >>
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