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Kovair
Joins Siebel [Top]
Kovair announced that it has joined the Siebel Alliance
Program as a Software Partner. Once integrated and
validated, Kovair's VIPCenter and Siebel eBusiness
Applications hopes to enhance a company's ability to
optimize its relationships, improve customer retention and
increase revenues.
MessageMedia
Develops Solution For Inside.com [Top]
MessageMedia has developed an automated e-messaging
campaign to convert Inside.com's trial members to paid
subscribers. The subscription campaign will deliver email
messages to each trial member on a predetermined schedule.
randmcnally.com
Powered by BroadVision [Top]
BroadVision announced that randmcnally.com has re-launched
its Web site using BroadVision. The new site combines Rand
McNally's knowledge of the road and consumer travel needs
with BroadVision e-business applications to create a Web
site that simplifies trip planning and enriches the road
travel experience.
Opinion
Research Survey For Knowlagent [Top]
A recent survey conducted by Opinion Research for
Knowlagent found that as many as 80 percent of consumers
contacted have had their perceptions of a product or
company changed by a negative experience with a contact
center representative. What's more, only 16% of those
callers placed their calls in order to complain - the vast
majority were simply looking for information. The
Knowlagent/ORC survey targeted a random sample of 1,023
American men and women ages 18 and over.
eBags
With Service From Finali [Top]
Finali announces an agreement with eBags to provide
customer service and sales support through Finali's
solution of automated agent and live support help. By
contracting with Finali, eBags will harness a customer
care strategy that aims to strengthen long-term customer
relationships, satisfaction and loyalty.
Calico
And Aceva Partner [Top]
Calico and Aceva announced a partnership to deliver an
eCommerce solution with integrated B2B financial products,
settlement automation and online payment processing.
Aceva's eFinance solution has been integrated with Calico
Market Maker enabling suppliers to offer online financial
products such as Net X and commercial revolving credit,
automate settlement processes and accelerate B2B trading.
BackWeb
With Mentergy And Docent [Top]
BackWeb announced alliances with Mentergy and Docent that
will bring BackWeb's Polite push infrastructure to
corporate e-learning environments. Through its reseller
and joint marketing relationships with Mentergy and
Docent, BackWeb will explore ways to enhance delivery of
Mentergy e-learning content on Docent's platform. The
companies also will jointly pursue customer opportunities
where the need for both e-learning solutions and a push
communications infrastructure create an advantage.
all.com
Names Michael Grandinetti As CMO [Top]
all.com appointed Michael Grandinetti as Chief Marketing
Officer. Mr. Grandinetti will shape product and market
development strategy at all.com, leading the company's
product marketing, product management, marketing
communications, advertising and public relations
organizations.
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