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Siebel
And Tumbleweed Alliance [Top]
Siebel and Tumbleweed announced that they have entered
into an alliance to integrate Siebel eMail Response,
Siebel eService, and Tumbleweed Integrated Messaging
Exchange to provide a secure two-way communications
channel to enhance customer response management and
customer service on the Internet. The companies will
jointly market and sell the solution to organizations in
financial services, insurance, healthcare, pharmaceuticals
and other industries.
Scribe
Announces Integration For J.D. Edwards [Top]
Scribe introduced its Adapter for J.D. Edwards and CRM
applications such as Siebel, SalesLogix, Onyx, Clarify and
Baan Front Office. Combined with Scribe's integration
technology and Adapters for leading CRM applications, the
Scribe Adapter for J.D. Edwards enables companies to
create a unified view of the customer by automating the
exchange of customer information, such as leads, quotes,
orders, and customer profiles, across the enterprise.
San
Diego Workforce And Inter@ctivate Use Broadvision [Top]
The San Diego Workforce Partnership and Inter@ctivate
announced that they have developed and deployed an
Internet-based career center at www.SanDiegoAtWork.com. By
incorporating personalization technology from BroadVision,
SanDiegoAtWork.com enables job seekers and employers to
obtain information within the site to meet career
management needs.
Actuate
Announces Agreement With eGain [Top]
Actuate announced an agreement with eGain. Actuate will be
integrated by eGain within the eGain Commerce platform.
eGain will integrate the Actuate Information Delivery
solution into its email response management application,
eGain Mail.
KnowledgeBase
Marketing Selects Xchange [Top]
Xchange announced that KnowledgeBase Marketing has
selected Xchange's software as the key campaign management
component of its new CRM offering. The company's IMPACT
solution, launched at NCDM, is an ASP hosted service that
integrates Xchange's web-enabled campaign management and
emessaging software with MicroStrategy's analytics
platform.
DiamondCluster
and Calico Form Alliance [Top]
Calico and Diamond MarketSpace announced they have formed
an alliance. The alliance provides DiamondCluster with
access to Calico's applications that adjust to customer
needs with personalized information, products and advice,
up-selling, appropriate pricing and quoting, sales closure
and follow-up. The two companies also have developed
technology that allows businesses to manage the electronic
order process.
Interactive
Intelligence Signs VADS [Top]
Interactive Intelligence and VADS signed a reseller
agreement in September allowing VADS to market, sell and
support customer interaction management solutions from
Interactive Intelligence. VADS will offer the Interactive
Intelligence product line to organizations wanting to
deploy contact center and Web-based communications
technology.
Onyx
Adds John Alday As VP [Top]
Onyx announced the addition of former IBM business unit
executive John Alday as vice president of sales in the
Mountain/Central region, to be based out of Dallas.
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