| |
|
|
| | | |
RealMarket Live! - Webcasts ON DEMAND |
|
 |
|
 |
|
"The eLearning-Quality Monitoring Connection"
eLearning can provide the final step in the call center agent performance optimization process. Once agent skills and contact center performance gaps have been identified, managers are challenged to enhance agent skills or face repeating the same errors, causing customer attrition and revenue decline. Learn how to integrate eLearning with QM so you can provide coaching solutions that deliver continuous improvement rather than a basic training solution.
(Listen Now)
|
Must-Hear for:
|
Contact center managers, Customer service professionals
|
|
What you will learn:
|
How to integrate eLearning and Quality Monitoring to improve overall contact center performance.
|
|
Featured Expert(s):
|
Matt Storm, Product Manager
, e-Talk
|
| |
Archive
| |
|
syndicate RealMarket Live! on your web site |
|
| |
ShopNBC Selects BusinessObjects
Business Objects announced that ShopNBC has selected BusinessObjects Enterprise 6 as its business intelligence standard. ShopNBC selected BusinessObjects Enterprise 6 over several products from competing BI vendors. ShopNBC will rollout Business Objects solutions to its merchandizing, sales, management, finance, and IT departments. The first phase of deployment will be to the merchandizing area, where ShopNBC will use BusinessObjects Enterprise 6 for customer relationship management.
Azerity Expands European Operations
Azerity announced that, in addition to its existing European headquarters, it expanded sales operations by opening offices in France, Germany, and the United Kingdom. Azerity's new sales offices based respectively in Paris, Munich and London are important contributors to its overall existing European operations led by Marco Landi, Managing Director for EMEA.
| | | |
Required Reading |
|
|
| |
|
Getting Sales Force Automation to Work
If you can get everyone to adopt a sales automation system, it will bring discipline to the sales cycle and increase business predictability. However, experience has shown that it's a very big IF--as in capital I, capital F. To succeed you need well-defined sales processes and unswerving executive commitment. The system also has to be simple to use and offer real value to sales representatives and other stakeholders.
more >>
| |
|
Archive of past Required Reading articles |
- TISCOR Announces New Release - TISCOR announced the release of its enhanced asset tracking software application called BACKTRACK 4.45.04. The new security features, such a . . . more >>
- Amcat Launches Customer Care Division - Amcat has formed a Customer Care Division in order to better focus on its customers and to bring new innovations to this critical area. This . . . more >>
- Witness Systems Enhances Customer Connections - Witness Systems announced that its equality software has been implemented by Bell Canada. Using the eQuality software, telecommunications pr . . . more >>
- Novell Selects Kanisa - Kanisa announced that Novell licensed two applications from the recently launched Kanisa5 Suite: Kanisa Support Center and Kanisa Support Si . . . more >>
- Washington State University With RightNow - RightNow Technologies announced the successful deployment of a RightNow-powered online self-service system for Washington State University's . . . more >>
- Coverall Selects Echopass - Echopass announced that Coverall of Mid-State California has selected a new Echopass service offering, Echopass Telecenter for salesforce.co . . . more >>
- CMP Media Announces ACCE - CMP Media announced the launch of the Annual Call Center Exhibition (ACCE) on September 13-15, 2004 in Washington State Convention Center, S . . . more >>
- NetByTel Integrates With UPS OnLine - As the holidays approach and gift-givers begin to nervously wonder whether packages will get to their recipients on time, NetByTel announced . . . more >>
- FrontRange Expands Asia Pacific Presence - FrontRange Solutions announced the opening of an office in Shanghai and senior sales and partner appointments as part of its expansion strat . . . more >>
- Verint Reports Results - Verint Systems announced record sales of $49,012,000 for the third quarter of fiscal 2003, ended October 31, 2003, a 21% increase compared w . . . more >>
|
| Stock Index |
| RealMarket |
40.02
|
-1.86%
|
| Stock Index: | Tell me more |
| Dow Jones | 9,930.82 | 0.58% |
| Nasdaq | 1,968.80 | 0.43% |
| S&P 500 | 1,069.72 | 0.47% |
|
| Amdocs | 25.07 | -0.68 |
| APAC | 2.7 | 0.1 |
| Applix | 3.03 | -0.12 |
| Apropos | 3.88 | 0.15 |
| Ask Jeeves | 19.11 | 0.07 |
| Aspect | 14.18 | -0.05 |
| Astea | 2.43 | -0.07 |
| ATG | 1.65 | -0.03 |
| AVAYA | 12.54 | -0.48 |
| Blue Martini | 4.65 | -0.11 |
| Broadvision | 4.64 | -0.04 |
| Chordiant | 4.5 | -0.12 |
| ClickSoftware | 4.19 | -0.11 |
| Convergys | 15.21 | 0.16 |
| Concerto | 11.92 | -0.03 |
| E.piphany | 7.25 | -0.21 |
| eGain | 2.82 | -0.05 |
| eLoyalty | 3.73 | 0.02 |
| Epicor | 11.96 | -0.29 |
| eOn | 3.45 | -0.1 |
| Firepond | 3.15 | 0.02 |
| FirstWave | 5 | -0.01 |
| Group 1 | 17.3 | -0.38 |
| HP | 22.5 | 0.09 |
| ICT Group | 12.71 | -0.29 |
| Interact Intell | 5.25 | -0.33 |
| Interv Brite | 10.4 | 0.4 |
| KANA | 3.23 | 0.05 |
| LivePerson | 6 | -0.58 |
| NCR | 35 | 0.3 |
| NICE | 22.701 | 0.341 |
| Onyx Software | 4.04 | 0.04 |
| Oracle | 12.99 | 0.09 |
| Pegasystems | 8.01 | 0.09 |
| PeopleSoft | 21.67 | 0.18 |
| Pivotal | 2.11 | 0.01 |
| Primus | 5.08 | -0.19 |
| Rainmaker | 1.25 | 0 |
| SAP | 40.41 | 0.6 |
| Selectica | 4.41 | -0.09 |
| Sento | 3.25 | -0.02 |
| ServiceWare | 0.58 | 0 |
| Siebel | 12.91 | -0.71 |
| Sitel | 2.6 | 0.01 |
| SPSS | 18.27 | 0.12 |
| SupportSoft | 13.2 | -0.74 |
| Sykes | 8.86 | -0.1 |
| Tekelec | 16.25 | 0.36 |
| Teletech | 10.72 | 0.12 |
| Verint | 22.99 | -0.81 |
| Vignette | 2.39 | -0.01 |
| ViryaNet | 6.02 | -0.25 |
| West Tel | 24.35 | -0.38 |
| Witness | 9.29 | -0.11 |
 |
| As of close
12/04/03
|
|
| |
|
|
RealMarket Resource Center |
|
|
Resource
|
Description
|
Events:
|
8th annual Linkage Strategies for Integrating Customer Feedback -
Attend the 8th annual Linkage Strategies for Integrating Customer Feedback event. Center your corporate performance around the customer experience to retain at risk customers, increase incurring revenue (B2B), reduce churn (B2C) and increase bottom line profits. Learn how to link your customer data to your financial, operational, brand, customer relationship and strategic information. To register click on the title above or call 888.670.8200 and mention keycode: XMREALMKT.
more >>
|
|
Training:
|
Learn one-to-one strategy -
Receive online
training for one-to-one CRM implementation strategies from the experts.
Now you can get the experience and expertise
of Peppers and Rogers Group Consulting without ever leaving your office.
This interactive Web-based training program combines the value of Peppers and
Rogers Group's live training with the convenience of the Web . . .
more >>
|
|
Suppliers:
|
CRM Solutions -
Learn more about the CRM vendors that supply product and service.
more >>
|
|
Evaluate:
|
The CRM Selection Center -
Enterprise software decisions now at your fingertips... just a click away. Powered by TEC's eBestMatch.
more >>
|
|
Career:
|
Find or fill a CRM job -
Resources for posting or searching jobs in
sales, support, call centers, marketing, etc.
more >>
|
|
Other:
|
Additional resources -
While we strive to provide as much good content as possible, we know there are many other good CRM resources. . . .
more >>
|
|
| |
|
| |
