December 5, 2002

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Expert's Corner #REF!
Q: How can I get my support team connected with our business plan?
Answer

Richard S. Gallagher
The CBORD Group
 
Required Reading #REF!

"Voice System Performance Benchmark Study for the U.S. Brokerage Industry"
by  - Empirix

 
 

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Other News

  • Pivotal Honored By Microsoft
  • Elix Integrates VoiceXML
  • Editions Lamy Using Siebel

    • Pivotal Honored By Microsoft [Top]
    Pivotal announced that the company has won the Microsoft award for 'Best CRM Software Solution' in France. Pivotal was recognized as the leader in the CRM category for the success of its implementation at Banque Entenial -- one of the financial institutions in France.



    Elix Integrates VoiceXML [Top]
    Elix announces that Elix IVS for Windows 2000, its interactive voice response platform, now supports VXML 2.0 (Voice Extensible Markup Language). The addition of this new technology makes the development of voice applications a simple task that does not require knowledge of proprietary systems.



    Editions Lamy Using Siebel [Top]
    Siebel announced that Editions Lamy is experiencing revenue and customer satisfaction gains through its use of Siebel Call Center. Editions Lamy has implemented Siebel Call Center to manage, synchronize, and coordinate all customer interactions over multiple communications channels.


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