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News
Brio
Joins Siebel Alliance [Top]
Brio announced that it has joined the Siebel Alliance as a
Premier Software Partner. As part of this alliance, Brio
will integrate its suite of analytical applications,
Brio.Impact and Brio.Inform, with Siebel eBusiness
Applications.
Pegasystems
and Andersen Consulting Alliance [Top]
Pegasystems and Andersen Consulting announced that they
have signed a letter of intent to form an alliance to
deliver service-fulfillment solutions to financial
services organizations. The alliance is intended to
leverage Andersen Consulting's solutions development and
integration capabilities as well as Pegasystems' eCRM
solutions to make it easier, faster and more efficient for
financial services companies to fulfill customer orders
and requests.
ChannelWave
And Synapsis Announce Alliance [Top]
ChannelWave and Synapsis announced an alliance to market
and sell each other's products and services. Together, the
companies provide training and certification solutions
that include both partner training and certification
course development services and a Web-based infrastructure
designed to manage and deliver partner training and
testing.
Chordiant
Appoints Stephen Kelly as President [Top]
Chordiant announced the appointment of Stephen Kelly as
new President and COO for Chordiant. Kelly joined the
company three years ago as VP Europe in order to set up
the International business, which under his leadership has
grown to earn 70% of Chordiant's revenue.
homebytes
Builds Strategy On eGain [Top]
homebytes.com recognized the need to add live assistance
to its Web site so that potential customers could reach
its real estate professionals with questions via the
Internet. The company turned to eGain because its eGain
Commerce platform offered features and functionality that
provided homebytes a customer service strategy.
ProPay
Uses LivePerson [Top]
ProPay has chosen LivePerson's Knowledge product to power
its online help solutions. LivePerson Knowledge, a
Frequently Asked Questions (FAQ) product, offers a
self-help option for customers in need of assistance. The
new help options include live chat and a FAQ knowledge
base, both powered by LivePerson.
Remedy
and Vector Join [Top]
Remedy and Vector has announced that Vector Networks has
joined the Remedy Corporation Product Partners Program.
The partnership brings together Vector Network's desktop
management expertise and Remedy's helpdesk application;
Action Request System.
iBasis
and SpeechWorks Integrate Technologies [Top]
iBasis and SpeechWorks announced plans to integrate
technologies to provide global access to speech-enabled
Internet services and content for wireline and wireless
carriers, enterprises, Voice ASPs and voice portals.
Corporations that use speech-enabled customer service
solutions from SpeechWorks will be able to take advantage
of the iBasis Network to make these services accessible as
local calls from wired and wireless phones.
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