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News
Marketswitch
Supports Siebel [Top]
Marketswitch announced its support for Siebel Marketing
2000.3. Marketswitch will integrate its optimization
technology with Siebel Marketing 2000.3. Marketswitch
helps Siebel to mathematically determine which promotions
to offer to which customer through which channel in order
to maximize profit.
Telocity
Deploys NewChannel [Top]
Telocity announced an increase in online orders following
a two-month deployment of the NewChannel Solution that
allows Telocity to interact with potential subscribers who
visit the company's Web site. Using this eSales and
customer acquisition technology, Telocity can "ask
permission" to speak online with a potential customer
and sign them up for service.
Web-Based
Self-Service Grows in Popularity [Top]
NativeMinds announces that according to an executive white
paper just published by a research and consulting firm,
businesses are turning to Web-based self-service, such as
virtual agents, as a way of interacting with customers and
enhancing the online brand experience. NativeMinds is a
provider of virtual representatives or vReps. vReps are
automated online personalities that emulate human customer
service.
NSDI
Teleperformance Receives Certification [Top]
NSDI Teleperformance announces its receipt of ISO-9002
Certification. NSDI Teleperformance worked with American
Systems Registrar to complete the auditing process at its
corporate office in November 2000 to become registered for
conformance to ISO-9002 guidelines for internal quality
assurance procedures.
Industri-Matematik
Announces Results [Top]
Industri-Matematik announced results for its second fiscal
quarter ended October 31, 2000. Revenues for the second
quarter were $18.5 million, compared to $18.3 million for
the same period in fiscal 2000. License revenue was $3.8
million versus $1.0 million a year earlier.
Bruce
Chittenden Joins MessageMedia [Top]
MessageMedia announced that Bruce C. Chittenden has joined
the Company as CTO. Chittenden will be responsible for
product design and development, planning, as well as
integrating the Company's information systems across
business units.
NewWorld
Appoints Kent Lindor as VP [Top]
NewWorld announced the appointment of Kent Lindor,
formerly national sales manager of Nordstrom, as the new
executive VP of sales and marketing for the U.S. Lindor
will be responsible for managing all sales and marketing
activities in the U.S., including the expansion of
staffing in Seattle, San Francisco, Chicago and New York.
SITEL
Appoints Javier Prieto Kessler to Iberica's Management
Team [Top]
SITEL announced the appointment of Javier Prieto Kessler
as VP, Sales and Marketing for SITEL Iberica, the company
executing eCRM solutions across all e-media communication
channels for Spanish-based and major multi-national
corporations with business practices in Spain and
Portugal.
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