December 3, 2001

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Larry Caretsky
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"A CRM Success in Mortgage Lending"
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December 12-13, 2001
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eVision And Blue Scope Team [Top]
eVision and Blue Scope announced a partnership in which the two companies aim to integrate their offerings within the Blue Scope Marketing Effectiveness solution. By combining their visual search and image context technology with the Blue Scope PAR enterprise application, eVision and Blue Scope will create a powerful alternative to text search that aims to improve the user experience for marketers and provides a cost- and time-efficient option to finding the content they need.



Thoma Cressey Selects Interface [Top]
Interface announced that Thoma Cressey Equity Partners has joined a growing roster of financial services firms to choose InterAction. The firm will centralize its relationship information on InterAction because of the system's capabilities targeted at the financial services industry.



Admiral Chooses Comverse Infosys [Top]
Comverse Infosys announced that Admiral Insurance has chosen Comverse Infosys' ULTRA Intelligent Recording to deliver quality improvement, compliance and dispute management solutions in its UK contact centers. ULTRA aims to enable Admiral's agents to obtain fast access to customer contact information and account status and history at the desktop so that Admiral can offer a more personal service from better-informed and trained agents.



Witness On Deloitte & Touche Fast 500 [Top]
Witness Systems announced that it has debuted to the 2001 Deloitte & Touche "Technology Fast 500" -- a ranking of the 500 fastest growing technology companies in North America. Witness Systems' first-time rating to the listing at Number 255 represents a five year (1996-2000) percentage growth rate of 2,311 percent.



National Australia Bank Wins With NCR [Top]
Teradata announced that National Australia Bank, user of both the Teradata warehouse and CRM solution, received an award for Best CRM Strategy at the 2001 Financial Innovation Awards, held in London, England. The award selected National Australia Bank from among the best financial institutions globally for the innovative ways that it is using Teradata CRM to achieve business objectives.


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Apropos Tech 2.03 -0.02
Ask Jeeves Inc 2.04 +0.22
Astea .73 +0.00
Aspect Comms 3.19 -0.13
AVAYA 11.37 +0.13
Blue Martini 1.53 -0.05
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Chordiant Sftwr 4.27 +0.72
Convergys Cp 33.23 +1.11
Davox Corp 9.00 +0.00
Delano Tech Cp .53 +0.03
E.piphany Inc 7.49 +0.09
eGain Comms Cp 1.60 -0.03
eLoyalty Corp .50 -0.02
Firepond Inc .80 -0.04
HNC Software 21.50 -0.03
ICT Group Inc 15.91 -0.07
Interact Intell 4.70 -0.01
Interv Brite 14.11 -0.69
Kana Comms 1.80 +0.46
J.D. Edwards 13.19 -2.32
Liveperson Inc .36 +0.00
NICE 17.08 +0.10
Nortel Networks 7.80 +0.28
Onyx Software 3.95 -0.08
Oracle 14.03 -0.16
Pegasystems Inc 3.98 +0.18
PeopleSoft 34.91 -1.58
Peregrine Sys 15.55 -2.79
Pivotal Corp 4.22 +0.07
Primus Knowldge .72 -0.09
Rainmaker Sys .27 -0.03
SAP 31.03 +0.73
Selectica Inc 3.92 -0.13
ServiceWare .25 +0.00
Siebel Systems 22.35 -1.61
Sitel Corp 2.01 -0.04
Support.com 3.23 +0.40
Sykes Enterpris 10.46 +0.16
Syntellect 1.69 +0.29
Teletech Hldgs 12.25 +0.20
Vignette Corp 5.41 -0.02
ViryaNet .55 -0.05
West Teleserv 25.05 +1.25
Witness Systems 11.05 -1.50
Xchange .28 -0.02
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