December 2, 2002

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Q: Should you create a separate group to provide 'premier level' support?
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David Brown
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"Top 20 Reasons Contact Center Voice Applications Don't Scale"
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Other News

  • Alticor With Interactive Intelligence
  • DevElements Extends Partnership With Cyracle

    • Alticor With Interactive Intelligence [Top]
    Alticor signed a purchase agreement last week to deploy multi- channel interaction management software from Interactive Intelligence at its two contact centers in Seoul, Korea. The Seoul deployment will be conducted by voice and data integration solutions provider, Syswill, and will include Customer Interaction Center software from Interactive Intelligence integrated with customer relationship management software from Onyx Software.



    DevElements Extends Partnership With Cyracle [Top]
    DevElements announced it has extended its partnership with Cyracle Technologies. Through this enhanced relationship, DevElements will provide custom integration services to Cyracle's customers, and utilize Cyracle's online customer support software for the ongoing needs of its growing customer base.


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