November 30, 2000

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Q: What do you recommend as a few key technologies to obtain a 360-degree view of the customer?
Answer

Steve Robins
Servicesoft, Inc.
 
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Other News


Spherion Focuses On Customer Service With Witness [Top]
Spherion and Witness announced Spherion's deployment of the eQuality recording and evaluation solutions from Witness Systems. In addition to leveraging the eQuality software to help deliver service that meets and exceeds its customers' expectations, Spherion is also playing an active role on Witness Systems' Customer Advisory Committee.



Syntricity Selects Firstwave [Top]
Firstwave announced that its relationship management solution will be utilized by Syntricity. Firstwave's eCRM suite will provide Syntricity's workforce with access to one database that will consolidate information generated by the company's customers, partners, value-added resellers, distributors, prospects and employees, regardless of their location or source of information.



Industri-Matematik With Blue Martini [Top]
Industri-Matematik announced with Blue Martini that the companies will work together to provide an e-business solution combining software for interacting with customers and managing order fulfillment. The solution manages the e-business processes involved in revenue generation and customer satisfaction to create a sales, service and delivery system based on the Blue Martini Customer Interaction System and Industri-Matematik's VIVALDI order fulfillment software.



Gexel Telecom Purchases From eshare [Top]
eshare announced a sale of its NetAgent software package to Quebec's Gexel Telecom. NetAgent provides businesses with technology for e-mail, chat, live interaction, content management, and other CIM applications.



Cosmocom Announces Opening of Tokyo Office [Top]
CosmoCom announced that the company has opened an office in Tokyo. Opening this office will enable them to provide support to their partners and customers in the area.



Servistream Partners With Pals1 [Top]
Servistream announced an agreement with PALS1. Servistream will provide online help and guidance to autistic children, their caretakers and teachers who are participating in the PALS1 program.



EXIGO Joins IT Masters Partner Program [Top]
IT Masters and EXIGO announced that EXIGO has joined IT Master's Partner Program. As part of the partnership, EXIGO will resell the MasterARSuite and MasterARSuite will become a part of EXIGO's solution offering.



The Help Desk Institute Announces HDI 2001 [Top]
The Help Desk Institute announced the rebirth of the support industry conference: HDI 2001, The Help Desk Institute's Annual Conference and Expo. This industry event will take place March 18-21, 2001 in New Orleans.


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