November 29, 2000

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Q: Scaling Support: What does it mean for you and your customers?
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Chris Kauffman
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Other News


Banque Worms Standardizes on Siebel [Top]
Siebel announced that Banque Worms has chosen Siebel eFinance to create a customer information management system. The Siebel eBusiness solution aims to enable bank professionals to better understand customer needs and respond with personalized solutions.



Courion Secures Second Round Funding [Top]
Courion announced it has secured $13.2 million in second round financing. New Courion investor QuestMark Partners led the round. Capital joined QuestMark as a second new investor.


Hyperion Enhanced by Arthur Andersen [Top]
Hyperion announced a program that leverages Arthur Andersen's leadership in performance management consulting to deliver effectiveness for a company to create and realize value, together with Hyperion Performance Scorecard, a methodology independent software solution for performance management.



E.piphany Appoints American Express Executive [Top]
E.piphany announced a key appointment to its board of advisors. Anne Grim, Senior VP and General Manager of Customer Information Management at American Express will bring financial sector and business strategy expertise to E.piphany.


PeopleSoft and TALX Team [Top]
PeopleSoft and TALX announced that they are partnering to simplify the salary and employment verification process for employees. This alliance will give users of PeopleSoft 8 ePay access to The Work Number, an employee records database from TALX to help expedite approval of loans and other personal applications that require employment and salary verification.



Magic Software Signs Deal With Indecom [Top]
Magic Software announced that it has signed a deal with Indecom independent computing to include Magic eService among its product offerings. Indecom will make the Web-based customer service management solution available to its customers, who consist primarily of medium-sized companies.



London Bridge and IDM Partner [Top]
The Vectus Division of London Bridge and IDM have announced a partnership alliance to promote their product offerings. Vectus and its alliance partner IDM will be involved in joint marketing and sales efforts to bring added value to the customer base of both companies.



Cox and Convergys Sign Contract [Top]
Convergys announced it has signed a contract renewal with Cox Communications. The contract is for Convergys' ICOMS, a voice, video, and data billing and customer care solution for cable and broadband service providers.


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