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News
iCommunicate
Appoints VP of Marketing [Top]
iCommunicate announces the appointment of Andrea Engleson
as VP of Marketing and Communications. Engleson has more
than 15 years of experience in the public communications
industry and will be responsible for implementing
iCommunicate's worldwide marketing efforts.
Ovum
With Acquisition of Richard Holway [Top]
Ovum announced that it is acquiring Richard Holway Ltd, a
UK analyst company. This deal takes Ovum into the area of
financial analysis and IT services, neither of which they
are active in today.
Epicor
to Resell ADAPT [Top]
Epicor announced that it has partnered with ADAPT Software
to offer its Platinum for Windows (PFW) users ADAPT's CRM
software. Epicor has signed an agreement to resell ADAPT
to its PFW customers. Existing and new PFW customers that
require a CRM package designed for smaller businesses will
be able to purchase ADAPT through VAR channels.
Kana
Implementing at Universal Salvage [Top]
Kana is implementing Kana eBusiness Platform and Kana
Service at Universal Salvage. Universal Salvage will use
Kana to manage the vehicle life cycle for its contact
center.
Diamond.com
Engages Customers With !hey [Top]
!hey announced that its chat technology, icontact, is
helping Diamond.com deliver customer sales and service
support over the Web. hey's icontact technology has
enabled Diamond.com to track surfers on its Web site,
access historical purchase information, prioritize sales
potential, and initiate conversations at the right moment.
Peregrine
Used By DREGIS [Top]
Peregrine announced that DREGIS has rolled out
ServiceCenter across the company's offices in London,
Tokyo, Hong Kong, Singapore, Frankfurt and New York. The
announcement comes 12 months after DREGIS first introduced
Peregrine's service desk solution, which is currently
being used to support employees worldwide.
UMC
Selects BroadVision [Top]
BroadVision announced that UMC selected the BroadVision
InfoExchange application to provide a business-to-employee
solution for integration into its corporate intranet.
BroadVision creates ``anchor sites'' for employees who
need to incorporate the World Wide Web with a company
intranet via configurable home pages, project
collaboration and web-based management.
New
MarketFirst CFO [Top]
MarketFirst Software announced the appointment of Andrew
Miller as senior VP and CFO. In his new role, Miller will
manage corporate finance and operations and will serve as
the company's primary liaison with the investment
community. Miller was the VP of finance for Cadence Design
Systems.
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